Senior Claims Assessor Travel

Experienced travel claims professional wanted for a senior travel claims opportunity.

Your new company
Hays is partnering with a well-established travel insurance provider seeking a Senior Claims Assessor to join a collaborative and high-performing claims team.
The business is known for its customer-first approach, empowering assessors to make fair, evidence-based decisions while maintaining strong service outcomes. With a supportive culture and multiple technical specialisation pathways available, this is an excellent opportunity for an experienced claims professional looking to take the next step.
Your new role
As a Senior Claims Assessor, you will manage complex travel insurance claims while acting as a key technical resource for the broader claims team.
You will assess high-value and complex matters, provide guidance to less experienced assessors, and support quality decision-making across the function.
Key responsibilities include:

• Managing complex travel insurance claims from lodgement through to resolution
• Assessing policy coverage and interpreting policy wordings
• Reviewing medical, financial and travel-related documentation
• Handling escalated and higher-risk claims matters, as well as supporting IDR and complaints
• Assisting with AFCA-related responses and documentation
• Coaching and mentoring junior assessors
• Supporting training and capability development initiatives
• Working closely with emergency assistance and external service providers
• Contributing to continuous improvement initiatives across the claims team

What you'll need to succeed
To be successful, you will have:

• 2+ years' claims assessment experience, with at least 1 of these in travel insurance
• Strong policy interpretation and decision-making capability
• Exposure to complex claims or escalated matters
• Excellent written and verbal communication skills
• Strong stakeholder management skills
• Ability to mentor and support less experienced team members

What you'll get in return

• Competitive base salary with flexibility for well-experienced travel insurance professionals
• Monthly bonus opportunities following probation
• Hybrid working model (2 days wfh p/w)
• Supportive and collaborative team culture
• Technical development and mentoring opportunities
• Career pathways into:
  • Technical Lead
  • Medical Claims Specialist or other specialist areas
  • Fraud & Investigations
  • Broader leadership opportunities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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