Retail Supervisor; Storeperson; Truck Driver; Accounts Clerk/Accounts Officer; Admin Clerk/Admin Officer

Jijia Pty Ltd trading as Jape Furnishing Interiors

Location: Millner, 0810

ABN: 21 695 546 984

1) Retail Supervisor

Salary: $67,520 to $80,000

Purpose:

·Provide prompt, high-quality customer service and contribute to achieving store sales priorities.

·Supervise, guide and support sales staff so service standards, procedures, duties and targets are understood and followed.

·Maintain a clean, organised and visually appealing showroom through effective merchandising, housekeeping and stock control.

·Support the Sales Manager and Store Manager with staff planning, customer issue resolution, reporting, promotions, opening and closing, and general store operations.

Key duties and expected outcomes

·Attend to telephone enquiries and provide sales assistance on the showroom floor. Maintain the showroom and store areas in a clean, neat and well-presented condition.

·Prepare price tags, product labels and sale signage as required.

·Participate in meetings and training sessions as scheduled.

·Provide proactive after-sales service and support to customers.

·Assist with stock takes and maintain accurate stock control for designated areas.

·Perform cashiering duties, maintain debtor accounts, and complete opening and end-of-day procedures as required.

·Suggest new stock lines, showroom display improvements and responses to customer feedback to the Store Manager.

·Monitor competitor presentation, product offerings and promotions, and discuss relevant opportunities with the Store Manager.

·Assist in updating and maintaining the catalogue file.

·Assist in planning staffing levels for permanent, part-time and casual employees to provide efficient and cost-effective customer service.

·Support the development and maintenance of accurate, up-to-date job descriptions for store roles.

·Assist in monitoring staff performance against job duties and expectations, providing guidance and oversight where required.

·Assist with recruitment and selection in consultation with the Store Manager. ·Help ensure staff understand their employment conditions, responsibilities, performance expectations and targets. ·Work with the Store Manager to provide staff training, coaching and support. ·Promote positive employee relations, open communication and appropriate support for disciplinary processes. ·Assist in managing and resolving customer complaints and enquiries, including investigating customer issues and supporting prompt, professional resolution. ·Assist in training staff on customer service standards, good practice and company policies, and promote a customer-focused culture across the team. ·Assist with store layouts, merchandise displays and overall presentation. ·Coordinate approved promotional activities and ensure the store is properly merchandised. ·Help ensure suitable security measures are in place to safeguard stock. ·Report issues with premises, fixtures, fittings or equipment to the Store Manager. ·Assist with removal sales and promotional displays, including pricing and rearranging stock after promotional events. ·Prepare Salesperson Reports and Monthly Incentive Tracking Reports accurately and on time. ·Assist the Sales Manager with additional reporting requirements. ·Suggest policy or process improvements that may improve sales, profit, efficiency, safety or staff morale. ·Assist with store opening and closing when required. ·Undertake other reasonable duties requested or delegated by the Manager. Essential qualifications and licences·High school completion or equivalent is required.

·Further study or training in sales, marketing, business, customer service or a related field is advantageous.

·Current right to work in Australia.

Experience·Experience using point-of-sale systems, basic computer software and financial transaction processes.

·At least two years of retail experience is preferred, particularly in furniture or home furnishings.

·Demonstrated ability to contribute to sales targets and provide strong customer service.

·Experience supervising or supporting retail staff is desirable.

Knowledge and technical skills·Practical knowledge of merchandising, promotions, cashiering, debtor accounts and opening and closing procedures.

·Strong interpersonal and communication skills for working with customers and team members.

·Knowledge of sales principles and the ability to engage customers and close sales.

·Understanding of furniture presentation, design and market trends.

Ability to prepare accurate sales and incentive reports and maintain stock control records.

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2) Storeperson

Salary: $67,520 to $80,000

Purpose:

·Coordinate and support the delivery, collection and movement of furniture while maintaining professional customer service.

·Perform forklift operations, goods inward and outward duties, and general warehouse tasks safely and accurately.

·Support managers and sales staff by ensuring floor stock sold items and lay-by goods are correctly handled, labelled and stored.

·Provide relief across warehouse and delivery duties and assist with warehouse housekeeping, maintenance and documentation.

Key duties and expected outcomes

·Load and unload containers and general freight safely using appropriate manual handling methods and equipment.

·Place, identify and move stock within designated warehouse locations as directed by the Warehouse Manager.

·Perform forklift operations for goods inward, outward and stock movement as required, and only when appropriately licensed.

·Complete routine forklift checks and promptly report maintenance requirements to the Warehouse Manager or Warehouse 2IC.

·Assist customer pick-ups by collecting the docket, retrieving and loading the correct stock, and returning the docket to the cashier.

·Pack, assemble and prepare furniture products for delivery as required.

·Assist the stock picker with duties as directed.

·Maintain warehouse housekeeping and assist with general maintenance.

·Provide relief within the warehouse during staff absences or operational needs.

·Check received and boxed stock for damage, shortages or discrepancies against relevant paperwork and report findings to the Warehouse Manager or Warehouse 2IC.

·Maintain accurate documentation and records for stock received, moved, collected or delivered.

·Undertake delivery driver and off-sider duties as rostered, and perform driving duties only when appropriately licensed and authorised.

·Prepare, assemble, load and secure goods correctly for delivery to minimise damage or breakage.

·Complete daily vehicle checks and report repair or maintenance requirements to the Warehouse Manager.

·Maintain an accurate daily run sheet and report delivery difficulties or problems to the Warehouse Manager.

·Ensure vehicles, tools and equipment are properly stored and secured at the end of each day.

·Assist with rearranging the showroom and sales floor to maximise space, product access and retail presentation, as directed by the Store Manager or Sales Manager.

·Ensure sold items and items for delivery are correctly labelled, identified and removed from stock according to sales docket instructions.

·Move lay-by stock from the sales floor to the designated warehouse area and keep the lay-by area neat and accessible.

·Install and remove promotional material as instructed.

·Keep the sales floor neat and tidy and assist with furniture assembly for display.

·Undertake Storeperson and goods inward duties as required.

·Undertake other reasonable duties as requested or delegated by management. Essential qualifications and licenses·Current forklift license is required.

·Current Medium Rigid truck license is required where delivery driving forms part of the position.

·Warehousing or logistics qualifications are preferred but not essential.

·Current right to work in Australia.

Experience·One to three years of experience in warehouse operations, logistics or inventory handling is preferred.

·Experience with goods receiving processes.

·Demonstrated experience loading, unloading and handling goods safely and efficiently.

·Furniture handling, delivery or assembly experience is desirable.

Knowledge and technical skills·Knowledge of workplace safety requirements and safe manual handling methods.

·Practical knowledge of warehouse housekeeping, maintenance and stock storage.

·Ability to safely use appropriate power tools and warehouse equipment.

·Basic computer and documentation skills.

·Forklift operation and awareness of furniture handling and storage practices.

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3) Truck Driver

Salary: $67,520 to $80,000

Purpose:

·Safely operate company trucks to deliver and collect furniture, stock and related goods while providing professional customer service.

·Plan and complete delivery run in line with schedules, road rules, vehicle restrictions and company procedures.

·Load, secure, transport and unload furniture carefully to prevent injury, damage, loss or delivery errors.

·Complete vehicle inspections, logbooks, run sheets and delivery records, and promptly report defects, accidents, delays or compliance concerns.

Key duties and expected outcomes

·Safely operate company trucks for scheduled deliveries, collections and stock transfers, only when appropriately licensed, authorised, fit for duty and safe to do so.

·Follow approved routes, delivery schedules, road rules, parking requirements, vehicle size and weight limits, and required rest and break periods.

·Manoeuvre trucks safely into loading, unloading and operating positions.

·Confirm each delivery or collection matches the run sheet, invoice, docket, product description and required quantities before departure and handover.

·Prepare, assemble, pack and load furniture and related goods for delivery or collection.

·Check goods for visible damage and load, position and restrain them correctly to minimise movement, damage or breakage during transport.

·Use safe manual handling methods, trolleys and other provided equipment when moving furniture and stock.

·Unload and place goods safely at the approved delivery location, confirming access and placement instructions and taking reasonable care to protect customer property.

·Obtain required delivery confirmation and return completed documentation to the appropriate person.

·Maintain accurate logbooks, daily run sheets, delivery dockets and other required driving records.

·Maintain communication with the Warehouse Manager regarding delivery progress, delays, access issues, customer concerns or changes affecting the delivery run.

·Report delivery difficulties, damaged goods, incomplete deliveries, accidents, incidents, near misses, traffic infringements or licence restrictions promptly.

·Complete daily pre-start and post-run vehicle inspections, including checks of mechanical condition, tyres, lights, fluid levels, restraints and required equipment.

·Keep vehicles clean, secure and ready for operation, and promptly report defects, damage, servicing needs or safety concerns to the Warehouse Manager.

·Do not operate a vehicle that appears unsafe or is not legally compliant.

·Support preventative maintenance by completing required checks and providing accurate information about identified issues.

·Comply with company policies, procedures, lawful directions and fatigue and fitness-for-work requirements.

·Protect customer, delivery and company information and keep documents secure.

·Provide courteous and professional service to customers, colleagues, suppliers and other delivery contacts.

·Do not make unauthorised promises, refunds, discounts or changes to delivery arrangements.

·Assist with general warehouse, stock movement, packing, goods inward and outward, housekeeping and stock take duties when required.

·Assist customer pick-ups and collections as directed.

·Perform forklift duties only when appropriately licensed and authorised.

·Provide delivery off-sider or warehouse relief during staff absences or operational needs.

·Undertake other reasonable duties as requested or delegated by management.

Essential qualifications and licenses

·A current Australian truck-driving license (MR) appropriate for the class of vehicle operated is required.

·Certificate III relevant to driving operations or logistics is desirable; alternatively, at least one year of proven truck-driving experience is required.

·A current forklift license is desirable where forklift duties form part of the position.

·The driver must maintain a driving record suitable for the role and promptly disclose any license restriction, suspension or relevant driving violation.

·Current right to work in Australia.

Experience

·At least one year of proven work experience as a truck driver, unless supported by a relevant Certificate III qualification.

·Experience loading, restraining, transporting and unloading furniture or similar bulky goods is desirable.

·Experience completing vehicle inspections, logbooks, run sheets and delivery documentation.

·Experience providing customer service during deliveries and collections.

Knowledge and technical skills·Sound knowledge of applicable truck-driving rules and regulations, including size, weight, routes, parking and break requirements.

·Ability to perform daily vehicle inspections and identify mechanical or safety concerns requiring escalation.

·Knowledge of load restraint, safe manual handling and safe loading and unloading practices.

·Ability to read delivery schedules, addresses, maps, run sheets, invoices and product descriptions accurately.

·Ability to maintain accurate logbooks and delivery records.

·Ability to drive for extended periods and travel regularly as required by scheduled work.

4) Accounts Clerk/Accounts Officer

Salary: $67,520 to $80,000

Duties:

·Prepare customer order Purchase order for manager to sign and fax or email to supplier

·Chase up any customer order enquiries.

·Product costing for Sales team and managers.

·Data entries and maintenance of products data on sympac.

·Match any order confirmation to purchase order.

·Prepare/ collect dockets for all orders before the transport trucks and container’s arrival.

·Ensure that data input on goods received and credit claims is updated daily

·Ensure Purchase price and invoice is correct, claim supplier for credit where necessary

·Attend to and follow up any goods received surplus, wrong size, wrong type, wrong colour or short sent of parts on orders

·Prepare and ensure paperwork from oversea direct container are received in time for PJ Custom for clearance of container.

·Ensure all container order information and new product photos is uploaded into the H Drive.

·Match freight invoice and check freight cost, claim any damage items or overcharge freight bill.

·Reprint items sticker for products that need extra item sticker

·Print out goods received report and inform Managers of any variance

·Attend to all filing duties

·Prepare invoice payment for managers to check and sign of, ensure that all settlement discounts are claimed, invoice is paid in timely manner

·Do Accrual spreadsheet for head office

·Petty cash management

·Clean up all back-order data on Sympac and in order filing cabinet.

Miscellaneous:

·Assist in Stocktakes.

·Order stationery or refreshment for the store

·Archiving yearly files

·Cashier relief duties

·Any other duties as delegated by the Manager

Qualification: Relevant degree, qualification or certification preferred.

Experience: Relevant industry experience preferred.

5) Admin Clerk/Admin Officer

Salary: $67,520 to $80,000

Purpose:

·Provide overall administrative, secretarial and project support

·Advertising and events co-ordination

·Customer after sale service

·Act as a support / relief person

Duties:

·Promptly and professionally respond to all incoming telephone calls, assisting where reasonable and practical or redirecting the call/message to the relevant personnel.

·In preparation for the staff meeting, prepare and update the “advertising briefs” – plan and target.

·Take minutes at the staff meetings

·Prepare correspondence – including but not limited to, faxes, quotations, general letters, memorandums, etc. Ensure these are filed systematically for easy referral and retrieval.

·To assist the Manager, prepare for buying trips. This includes preparing presentation kits, business cards, and other items as directed by the Manager; arranging appointments for the Manager to meet with supplier and product representatives; prepare for attendance at trade shows and exhibitions – including the co-ordination of pre-registration, etc.

·Ensure that all filing (both hardcopy and computer) is systematic, logical and kept up to date at all times.

·Ensure the security and confidentiality of correspondence and other sensitive materials at all times.

·Attend to all secretary duties

·Organise morning/afternoon teas as needed

·Co-ordinate all staff signing anniversary and birthday cards and ensure these cards are received by individuals on their relevant day.

·Maintain and update advertising budget and planner

·Book advertising placements with media partners.

·Check advertising invoice against booking for manager to authorize payment.

·Assist in uploading promotion to Homemaker and Jape furnishing Superstore website, Facebook and another social media.

·Book and order advertising materials from Forty winks website.

·Assist Manager in creative work for preparation of advertising including digital artwork and script writing.

·Assist Manager in preparation of promotions, setting sales targets – aims for sales, preparation of sales tags

·Assist Manager with cocktail functions, movie premiers and any other special events or promotion.

Qualification: Relevant degree, qualification or certification preferred.

Experience: Relevant industry experience preferred.