Resort Manager

Expression of Interest Lead a thriving pet resort focused on exceptional animal welfare and customer care.

Your new company
As Resort Manager, you will be responsible for the overall management of resort operations, ensuring the highest standards of animal welfare, customer service, staff performance, and facility presentation. This hands-on leadership role will see you managing pet care services, administration, staff, transport operations, and business performance while creating a safe and welcoming environment for both pets and customers.Your new role
Reporting to senior management, you will oversee all aspects of resort operations, ensuring exceptional animal welfare, customer service, staff performance, and facility presentation.Key responsibilities include:

• Managing the daily care, health, feeding, exercise, and wellbeing of dogs and cats.
• Leading and supporting a team through recruitment, training, rostering, performance management, and workplace safety initiatives.
• Delivering outstanding customer service, managing bookings, check-ins, check-outs, and client communications.
• Overseeing administration, reporting, financial processes, inventory management, and operational compliance.
• Coordinating pet transport services, vehicle maintenance, and safety procedures.
• Maintaining cleanliness, hygiene, and presentation standards across the facility.
• Monitoring business performance and identifying opportunities to improve operations and customer experience.

What you'll need to succeed

• Previous management experience within animal care, veterinary, boarding, hospitality, tourism, or operational environments.
• Strong leadership and staff management capabilities.
• Excellent customer service and communication skills.
• Proven administrative, financial, and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• A genuine passion for animal welfare and customer care.

What you'll get in return

• Opportunity to lead a well-established pet care facility.
• Autonomous and varied management role.
• Supportive team environment.
• Ongoing training and development opportunities.
• Competitive salary package.

What to do nextIf you're interested in this role, click 'apply now' or send an updated resume to thasmika.rupnarain@hays.com.au. Furthermore, call Thasmika Rupnarain on (07) 5571 0515 for a confidential discussion.

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