Posted 1d ago
Production Support Engineer (Desktop Support)- Fintech
KEY POINTS WE FOUND
- Act as the first point of contact for issues related to the SaaS lending platform.
- Perform first-round triage, document resolutions, and manage escalations.
- Support internal users and troubleshoot Windows/device/access issues.
A leading Fintech organisation based in Sydney CBD is seeking a Production Support Engineer (Desktop Support) to join their team on a permanent basis.
Responsibilities:
- Act as the first point of contact for issues related to our SaaS lending platform, reporting systems, third party data integrations, prioritising & managing resolutions through to completion.
- Perform first-round triage, document resolutions, manage escalations, & clearly communicate updates to internal & external stakeholders.
- Laptop imaging and setup
- Onboarding new starters
- Supporting internal users
- Troubleshooting Windows / device / access issues
- Helping users directly rather than just sitting behind a ticket queue
- Investigating issues when systems or APIs have errors
- Help implement & support new infrastructure platforms, as our SaS lending platform evolves.
- Work with internal teams to enhance the end user experience
Key Skills / Experience:
- Experience in supporting a Windows environment (end user, & Microsoft365 highly regarded).
- General troubleshooting ability
- Familiarity with incident management & ticketing systems (e.g., Jira, ServiceNow, Zendesk).
- Demonstrated experience with AI tools will be highly valued.
- Fintech or financial services environments would be highly regarded.
- Comfortable working under pressure with experience managing major incidents,
If interested please respond ASAP with your latest resume
Consultant
gillian@bluefinresources.com.au
Reference number: BH-62930
Profession:ICTIT Infrastructure
Company: Bluefin Resources
Date posted: 21st Sep, 2026
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Skills
0 of 16 matchedAi toolsCustomer supportDevice supportFintechIncident managementJiraMicrosoft 365Problem solvingServicenowTeamworkTicketing systemsTime managementTroubleshootingWindowsWindows environment supportZendesk
Bluefin Resources