Operations Manager (F&B, Bar, and Gaming)
- Oversee day-to-day operations of F&B outlets, bars, and gaming areas.
- Lead and manage operational teams to ensure high standards of service and customer experience.
- Monitor sales, revenue, costs, and departmental performance while ensuring compliance with regulations.
Business Overview:
Our venue partner, Sofitel Gold Coast Broadbeach is a luxury five-star hotel located in the heart of Broadbeach on Queensland’s Gold Coast. Part of the internationally recognised Accor group, the hotel combines French-inspired luxury with the relaxed coastal lifestyle of the Gold Coast.
The property offers premium accommodation, dining, events and hospitality experiences for leisure and business guests. With a strong focus on exceptional service, guest satisfaction and quality, Sofitel Gold Coast Broadbeach provides a dynamic environment for hospitality professionals to develop their careers.
They are seeking an experienced Operations Manager (F&B, Bar, and Gaming) to lead the day-to-day operations of our licensed venue, with responsibility for delivering outstanding guest experiences while maintaining strong operational, financial and compliance standards.
Location: 81 Surf Parade, Broadbeach, Queensland, 4218 Australia
Salary: $80,000 - $85,000 AUD
Key Responsibilities / Duties
- Oversee the day-to-day operations of F&B outlets, bars, and gaming areas.
- Ensure smooth and efficient operations while maintaining high standards of service and customer experience.
- Lead, manage, train, and motivate operational teams.
- Develop and implement operational policies, procedures, and service standards.
- Monitor sales, revenue, costs, inventory, and overall departmental performance.
- Manage food, beverage, and gaming-related operational controls and minimize wastage and variances.
- Prepare and monitor budgets, forecasts, and operational reports.
- Analyze business performance and implement strategies to improve revenue and profitability.
- Ensure compliance with company policies, licensing requirements, health and safety regulations, and applicable gaming regulations.
- Work closely with Finance, HR, Security, Compliance, Marketing, and other departments to ensure seamless operations.
- Handle escalated customer concerns and operational issues professionally and efficiently.
- Monitor staffing levels, scheduling, attendance, productivity, and employee performance.
- Conduct regular inspections and ensure all areas meet company standards for cleanliness, safety, service, and presentation.
- Investigate operational incidents and implement appropriate corrective and preventive actions.
- Support promotions, events, and initiatives designed to increase customer engagement and revenue.
- Provide regular reports and recommendations to senior management.
Skills & Experience Required
- 1–3 years of experience in operations management within F&B, hospitality, or a related industry
- Proven experience managing multiple departments and teams.
- Strong knowledge of F&B and bar operations, cost control, inventory management, and customer service.
- Experience in gaming operations is an advantage.
- Strong leadership, communication, problem-solving, and decision-making skills.
- Commercially minded with a strong understanding of revenue and profitability.
- Ability to work in a fast-paced, high-pressure environment.
- Strong knowledge of operational controls, safety standards, and regulatory compliance.
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