Network Officer x 4

Multiple Bus Network Officer opportunities available | Townsville | 4-day work week | $87,343 + super

Your new company
ThisOrganisation plays a vital role in delivering safe, reliable, andCustomer-focused public transport services to the community. Every day, itsTeams help people move confidently around their city, whether travelling towork, school, or local destinations.

Your new role
Asa Network Officer, you will be a visible frontline presence across the busnetwork, supporting passengers, promoting safe travel, and ensuring compliancewith conditions of travel. This is a dynamic, people-focused role where no twodays are the same. You will work in pairs or small teams, travelling throughoutthe network, engaging with hundreds of passengers daily, and balancing strongcustomer service with compliance and enforcement responsibilities.
Followingsuccessful completion of Translink Authorised Person training, you will beappointed as an Authorised Person under legislation. In this capacity, you willexercise legislative powers to request passenger details and issue warningnotices and infringement notices for fare evasion and behavioural offencesacross the bus network and public transport infrastructure.
Youwill be expected to apply legislation and policy consistently, even inchallenging situations, while always maintaining professionalism, fairness, andrespect.
Key responsibilities include:

• Conduct routine ticket inspections and promote compliance with conditions of travel
• Exercise legislative authority to request passenger details and issue warnings and infringement notices where required
• Engage with passengers, providing clear information on ticketing products and network services
• Confidently manage sensitive or challenging interactions using strong communication and de-escalation skills
• Maintain a visible safety and compliance presence onboard services and at transport infrastructure
• Accurately complete reports and documentation for all enforcement and customer interactions
• Work collaboratively with a partner across shifting locations and operational priorities
• Participate in community engagement activities such as school visits, outreach programs, and local events
• Support drivers, respond to incidents, and collaborate with stakeholders including Queensland Police when required
  While many interactions are positive, this role also involves managing difficult behaviours, enforcing rules, and making decisions that may not always be well received. Attention to detail, accountability, and professionalism are critical, as interactions are recorded and may be subject to review.
  What you'll need to succeed
• Strong communication skills and ability to build rapport with a diverse range of people
• Confidence to remain calm and exercise sound judgement in challenging or confrontational situations
• Ability to apply rules, legislation, and procedures consistently and fairly
• Resilience and professionalism when managing conflict and difficult conversations
• Good written skills for reporting and documentation
• Comfort working in a physically active role, spending extended periods on your feet in a dynamic environment
• A high level of personal accountability and integrity
• Pre-employment requirements include:medical assessment, psychometric testing, and police check.
  What you'll get in return
• Competitive base salary of $87,343.00 + superannuation
• Permanent full-time role with predictable rosters
• 4 9.5-hour shifts per week on a rotating 4-week roster
• No overnight shifts and only one weekend per month
• Extensive paid training, including:
  - First Aid certification
  - Self-defence and de-escalation training
  - Translink Authorised Person training leading to formal appointment
  - Mandatory three-week paid training program in South East Queensland, with flights, accommodation, and meal allowance funded by the organisation

Whatyou need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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