Manager - Beginner Courses

Make your mark in a senior leadership role bringing together strategy, people, operations and student experience.

This is a full-time contract role and can be based in any of our Deaf Connect offices, including Brisbane, Sydney, Melbourne, Adelaide or Perth. Our hybrid model supports balance, with core in-office days (Tuesday, Wednesday, Thursday) and flexibility to work from home on Mondays and Fridays. 

Join Deaf Connect as our Manager, Beginner Courses and lead the strategic direction, operational performance and continuous improvement of our Beginner Courses across Australia. You’ll oversee delivery, scheduling, workforce management and student administration across the full student lifecycle, ensuring our programs are efficient, sustainable and student-centred.

This is an opportunity for an experienced education or service delivery leader to combine strategic planning, financial and people leadership, operational excellence and innovation in a role that supports organisational growth and the needs of deaf and hearing learners.

About the role:

Reporting to the General Manager, Education, you’ll provide strategic and operational leadership across all Beginner Courses functions, including delivery, scheduling and student administration. You’ll ensure these functions operate as an integrated system aligned with organisational priorities, compliance standards, growth objectives and internal business rules.

You’ll lead and support the Team Leader, Beginner Courses Delivery, the Beginner Courses Student Administration team and the Instructional Designer, Beginner Courses. You’ll use operational and student data to monitor performance, strengthen workforce capability, improve systems and service delivery, manage risk and support sustainable growth.

Main responsibilities of the role include: 

• Providing strategic and operational leadership across Beginner Courses delivery, scheduling and student administration
• Overseeing course planning and delivery to balance student demand, workforce utilisation and operational requirements
• Leading workforce capability, recruitment, onboarding, development and retention across delivery and administration teams
• Monitoring enrolments, retention, completion, utilisation, cancellations, feedback and complaints to drive continuous improvement
• Leading budget development, enrolment targets and income projections, while monitoring financial performance and operational efficiency
• Driving growth, innovation and continuous improvement across programs, systems, scheduling, student engagement and service delivery

About you:

You’re a strategic, organised and solutions-focused leader who can connect people, systems, data and service delivery to achieve high-quality outcomes.

You’ll be comfortable leading both operational and administrative functions, making decisions in a complex environment, managing financial and workforce priorities, and building strong stakeholder relationships. You’ll bring a continuous improvement mindset and keep accessible, student-centred outcomes at the heart of your approach.

You’ll be comfortable working across workforce planning, scheduling and people leadership, and you’ll enjoy finding practical ways to improve systems and processes while keeping people and quality course delivery at the centre of your approach.

In your application, let us know if you have these key skills and experience: 

• Proven leadership experience in education or service delivery environments, with responsibility for operational and administrative functions
• Demonstrated experience leading teams across training delivery, operations and compliance
• Strong financial, strategic planning and organisational management skills
• Demonstrated ability to drive organisational growth, innovation and continuous improvement
• Highly developed leadership and people management capability

Also let us know if you have these other great skills: 

• Experience with Learning Management Systems and Student Management Systems, such as Moodle and aXcelerate
• Qualifications in training and assessment
• Auslan skills, or a strong willingness to learn
• Experience working within compliance frameworks, including NDIA Standards and ISO 9001 Quality Management Systems

About Us:

Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.  
  
We offer an attractive benefits program including:  

• Salary packaging, enabling you to make huge savings on tax and maximise your pay  
• Flexibility regarding working arrangements 
• Discount membership to gyms and facilities throughout Australia  
• Free annual flu vaccinations  
• Free comprehensive online learning portal 
• Free financial wellness support through our default super fund 

The successful applicant will be asked to provide a NDIS Worker Check, a Working with Children Check (WWCC) relevant to their state (if applicable to the role), and proof of working rights in Australia. Deaf Connect is committed to child safety, safeguarding, and inclusion, and is proud to be an equal opportunity employer.