Loss Prevention Manager
- Lead investigations into theft, fraud, and policy breaches.
- Own shrinkage reduction across a national store network through data analysis.
- Field-based role across VIC stores with occasional interstate travel.
- Lead investigations into theft, fraud and policy breaches.
- Own shrinkage reduction across a national store network through data analysis,
- Field-based role across VIC stores plus occasional interstate travel
This is a critical role protecting company assets, minimising shrinkage, and driving compliance across a national retail environment. You'll lead investigations into theft, fraud, and policy breaches, while using data-driven insights to support retail teams and strengthen risk management. Combining hands-on training, strategic leadership, and compliance oversight, this role drives operational excellence and delivers measurable results in shrinkage reduction.
This is a field-based position, with one day a week at Support Office and the remainder spent travelling to stores across Victoria. Travel to SA/TAS occurs periodically, depending on active LP cases.
Key Responsibilities
- Contribute to Loss Prevention policies and procedures in line with company objectives
- Monitor shrinkage trends, identify contributing factors, and implement targeted action plans
- Lead investigations into theft, fraud, and policy breaches, with thorough evidence gathering and clear reporting
- Conduct regular reviews of store operations, cash handling, and inventory management
- Manage CCTV and physical security systems
- Train staff on emergency response, workplace safety, and theft prevention
- Deliver training programs to build awareness and accountability across retail teams
- Collaborate with key stakeholders and local law enforcement to strengthen operational integrity
- Partner with the LP team to deliver KPI results
- Leverage BI reporting and analytics to detect areas of non-compliance
- Promote a culture of responsibility and operational excellence
Skills & Experience
- Minimum 5 years' experience in retail loss prevention, risk management, or a comparable leadership role
- Proven experience in investigations and data analytics highly desirable, with proficiency in Power BI and advanced Excel
- Strong problem-solving abilities, high integrity, and keen attention to detail
- Experience with security systems including CCTV and EAS technologies highly valued
- Excellent communication skills, with the ability to deliver training and collaborate effectively with stakeholders to drive results
- Skilled in conflict resolution, able to meet deadlines and work independently with sound judgement
What's on Offer
- A national, well-known retail brand with a strong presence across ANZ
- Autonomy to shape and lead loss prevention strategy across a large store network
- Variety through a genuinely field-based role, balanced with strategic input at Support Office
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.