Lead Service Designer | HCD, Digital transformation - Federal Court!
- Lead human-centred service design activities across complex service environments.
- Conduct user research and stakeholder engagement to improve digital services.
- Collaborate with multidisciplinary teams to deliver user-centred digital services.
- Initial 6-month contract + extension options!
- Melbourne CBD location | Hybrid working arrangements!
- Rewarding hourly rates!
We are seeking an experienced Lead Service Designer to join a high-profile Federal Government digital transformation program. This exciting opportunity will see you lead human-centred service design activities across complex service environments, helping to shape and improve digital services for a broad range of users and stakeholders. The successful Lead Service Designer will secure an initial 6-month contract, based in Melbourne, with extension options available and rewarding hourly rates on offer.
The Lead Service Designer will be responsible for:
- Leading end-to-end service design activities across discovery, design and delivery phases.
- Conducting user research, stakeholder engagement and co-design workshops.
- Developing journey maps, service blueprints and future-state service models.
- Translating research insights into actionable requirements and business outcomes.
- Collaborating with multidisciplinary teams to deliver user-centred digital services.
The Lead Service Designer will have experience in:
- Leading service design initiatives within large-scale digital transformation programs.
- Human-centred design, user research, journey mapping and service blueprinting.
- Facilitating workshops and engaging stakeholders to drive outcomes and consensus.
- Australian Government digital service standards, accessibility and best practices.
- Strong communication, presentation and stakeholder management skills.
This is a fantastic opportunity for an experienced Lead Service Designer to play a key role in a major Federal Government transformation program, delivering meaningful improvements through innovative and evidence-based service design practices. DON\'T DELAY, APPLY NOW! Please forward your resume to *******************, quoting reference number JA1414 today! For more exciting opportunities, visit ******************.
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