Internal Sales - Mount Druitt
- Deliver exceptional customer service to clients.
- Process inbound sales orders and assist Account Managers.
- Maintain sales records and prepare reports.
Description
About Big River Group
Big River Group is a publicly listed company with over 120 years of experience in the timber and building supplies industry. We are a leading manufacturer and distributor of premium building products including plywood, hardwood flooring, formply and steel formwork, with operations across Australia and New Zealand.
The Opportunity
We are seeking a motivated Internal Sales professional to join our team at Big River Group – Mount Druitt. This role plays a critical part in delivering exceptional customer service and providing seamless sales and administrative support to customers across the region.
Your Role
As an Internal Sales, you will play a key role in supporting customers and the external sales team by:
- Processing inbound sales orders via phone, email and over the counter
- Assisting Account Managers with order entry, customer follow-up and coordination
- Responding to customer enquiries with timely and accurate information
- Maintaining sales and customer records within company systems
- Preparing reports, quotes and updating customer databases
- Coordinating warranty claims and liaising with internal teams
- Supporting showroom displays, brochures and sales materials as required
What You’ll Need
To be successful in this role, you will bring:
- Previous experience in internal sales, administration or customer service
- Strong communication and problem-solving skills
- High attention to detail and accuracy
- Excellent organisational and time management capability
- Ability to manage competing priorities and meet deadlines
- A collaborative team-focused approach, with the ability to work independently
- Proficiency in Microsoft Office, particularly Word and Excel
- Knowledge of the timber or building products industry (advantageous)
- Understanding of WHS practices (valued)
What You’ll Receive
- Competitive salary with incentive and bonus potential
- Ongoing training and career development opportunities
- Career pathways across BRG’s national and international operations
- Free on-site parking
- Access to the Employee Assistance Program (EAP)
- A supportive team environment within a growing, market-leading business
Interested?
Ready to take the next step in your career? Apply today with your resume and cover letter via SEEK.
Our Commitment to Diversity and Inclusion
At Big River Group, we value equality, inclusion and diversity. We are an Equal Opportunity Employer and are committed to providing an inclusive and diverse workplace free from discrimination. Recruitment decisions are based on competence, performance, merit and business needs.
Company Overview
Big River Group manufactures a range of construction products including timber and steel formwork, timber flooring, plywood and decorative panels, as well as distributing a broad range of other building products from well-known local and international suppliers, focusing primarily on the commercial and residential, civil and infrastructure construction trade market segments. Big River owns and manages 26 sites across Australia and New Zealand, encompassing Big River Building Trade Centres, Big River Commercial, Timberwood Panels, Plytech and SLQ. Big River provides customers with the security of a full support network, and technical expertise at every stage of the product lifecycle. This is the guarantee of quality and service that Big River has based its 130+ years of success on.
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