Information Technology Support Specialist
- Provide level 1 and level 2 IT support across the firm.
- Assist with hardware and software troubleshooting, including Microsoft Windows and Office applications.
- Collaborate with colleagues to ensure high standards of client service.
IT Support Specialist (12-month FTC)
Join our innovative Information Technology team on a 12-month parental leave contract, where you will play a vital role supporting our people and clients. Working alongside a close-knit and dedicated team, you will provide level 1 and level 2 support across the firm, in an entry-level position that offers an excellent foundation for building your skills and experience within a leading law firm.
The role
As part of our DevOps team, you will benefit from formal training and on-the-job learning from day one. You will gain hands-on experience with the latest technologies, including public and private cloud platforms and Virtual Desktop Infrastructure.
We are committed to your professional development throughout the contract and will provide genuine exposure to career pathways in both Software Engineering and Infrastructure, depending on your interests and strengths.
Your responsibilities will include:
- Responding to and resolving service desk requests, ensuring a high standard of client service.
- Supporting a range of hardware and software, including Microsoft Windows and Office applications.
- Assisting with workstation moves, meeting room AV setups, and general IT troubleshooting.
- Prioritising and managing multiple tasks in a fast-paced, professional environment.
- Collaborating with colleagues to deliver seamless IT support across the firm.
About you
- At least one year’s experience in a help desk or desktop support role, or two or more years in a customer service environment with a strong interest in IT.
- Working knowledge of basic computer hardware, Microsoft Windows, and Microsoft Office.
- Excellent communication skills, with the ability to explain technical concepts in plain English to users at all levels.
- Strong interpersonal skills, with a focus on listening, problem-solving, and teamwork.
- The ability to prioritise and execute tasks effectively under pressure.
- A willingness to learn, adapt, and take initiative.
Benefits
- Named a 2026 5-Star Employer of Choice by Australasian Lawyer for the fifth consecutive year, and winner of the 2025 Beaton Client Choice Awards for Best Australian Law Firm, Best Professional Services Firm, Most Innovative Law Firm and Most Trusted Law Firm ($30m - $100m revenue)
- Employee Assistance Program (EAP) and wellbeing initiatives including a yearly CGW Day for wellbeing leave
- Wellness facilities and onsite yoga and mindfulness classes
- Flexible work arrangements
- Competitive salary
- Gender-neutral parental leave policy
- Salary continuance program
- Other benefits including purchased leave program (pre-tax), novated leasing, corporate medical discounts, networking and social events, and much more!
About Cooper Grace Ward
Cooper Grace Ward is a leading independent law firm based in Brisbane. We are a full-service law firm providing a range of legal service to clients nationally and internationally. We are a vibrant, energetic, growing, and diverse team committed to supporting and developing our people to meet the changing needs of our clients. We take personal responsibility and pride in our work and have fun while we do it. We strive to be leaders in everything we do, and our impressive achievements can be viewed on our website.
Our workplace policies and strong values foster a safe and inclusive work environment. Cooper Grace Ward hires a diverse workforce, including people of all genders, ages, cultures, ethnicities, those who identify as Aboriginal or Torres Strait Islander, LGBTIQ+ and people with disabilities.
If this sounds like a team you would like to be a part of, and you value mutual respect, curiosity and excellence like we do then we would like to talk with you.
To be eligible to apply for this role you must be legally permitted to work in Australia.
Position reference: 10318713
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