ICT Support Officer

Exciting Opportunity: ICT Support Officer | Port Macquarie | 8-Week Contract

Your new company
You will be joining a well-established local government organisation based in Port Macquarie, committed to delivering high-quality services to the local community. You will work within a collaborative ICT team that supports staff and councillors across the organisation, ensuring reliable technology services and a positive end-user experience.
Your new roleWe are currently seeking an experienced ICT Support Officer for an 8-week contract opportunity based in Port Macquarie.In this role, you will provide hands-on technical support across the organisation's end-user computing environment, assisting staff and councillors with hardware, software and mobile device issues. You will be responsible for managing service desk requests, troubleshooting ICT issues and delivering a high standard of customer service.Working closely with the wider ICT team, you will help ensure incidents and service requests are resolved efficiently while supporting the smooth operation of ICT systems and services.
What you'll need to succeedTo be successful in this role, you will ideally have:

• Previous experience in an ICT Support, Service Desk, Desktop Support or IT Support environment.
• Strong troubleshooting skills across computer hardware, software and end-user computing.
• Experience supporting mobile devices and end-user technology.
• Experience logging, managing and prioritising incidents and service requests using a Service Desk ticketing system.
• Ability to troubleshoot technical issues and provide clear technical advice to users.
• Experience supporting and maintaining a Standard Operating Environment (SOE).
• Exposure to ICT asset management and maintaining accurate asset registers.
• Ability to create and maintain technical and user documentation.
• Experience assisting with application deployments, technology rollouts or ICT projects would be advantageous.
• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to manage competing priorities and resolve support requests efficiently.

What you'll be doingYour responsibilities will include:

• Providing technical support for mobile devices and the end-user computing environment.
• Logging all incidents and service requests within the Service Desk system.
• Managing and prioritising tickets to minimise backlog and maintain service levels.
• Troubleshooting hardware, software and general system issues.
• Providing technical advice and support to staff.
• Maintaining the organisation's standard operating environment and associated systems.
• Maintaining an accurate ICT asset register.
• Developing and updating ICT support documentation.
• Supporting project teams with the rollout of new applications and technology solutions.
• Delivering a professional and customer-focused ICT support service.

What you'll get in return

• 8-week contract opportunity
• Port Macquarie-based role
• Opportunity to work within a professional ICT support environment
• Hands-on exposure across service desk, end-user computing and ICT projects
• Immediate opportunity for an experienced ICT support professional

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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