Head of Data, Consumer

Job Description

Create your best future and join Consumer Data, Digital & AI (DDAI) as Head of Data, Consumer. 

What’s the role?

The Head of Data, Consumer is the senior data leader responsible for defining and executing the data strategy and for creating trusted, reusable data products and foundations that enable analytics, AI, customer engagement and decisioning at scale across Consumer, including HL, EDB, Consumer Finance and retail/front-line teams. The role sets the direction for the Consumer data ecosystem, data product portfolio, data design and the alignment of data engineering effort across these businesses and teams.

This role has direct leadership accountability for Consumer data management, regulatory data and data design capability and works across business, DDAI and Technology to align ownership, architecture, delivery and controls. The Head of Data ensures Consumer data is discoverable, fit for purpose, governed and reusable, while prioritising the data foundations required for Consumer outcomes.

This role will lead the Consumer data strategy, target state and roadmap, setting direction for data products, design and engineering to enable analytics, AI, decisioning and engagement. You’ll own the data product portfolio, strengthen governance, quality and regulatory capability, and ensure key data risks and accountabilities are actively managed. Partnering with the Heads of Intelligence and AI, you’ll prioritise foundational data investment against high-value business use cases while building strong data leadership and capability across Consumer.

About the Team

The Data, Digital & AI (DDAI) function defines and executes the division’s data, digital and AI strategy, partnering with business leaders to unlock value through trusted data, advanced analytics, responsible AI and modern digital capabilities. The team enables better decisions and customer outcomes while maintaining strong risk and regulatory standards.

Within Consumer DDAI, the Intelligence function aligns Delivery Unit demand, persistent multidisciplinary squads and shared practices into one delivery system. The Head of Data, Consumer partners with Intelligence, AI, Customer Engagement, enterprise data platforms, data delivery, Technology and Data Management leaders to create one coherent direction from source data through to measured business action.

What do I need?

• Extensive experience leading enterprise or divisional data strategy, data products, data architecture, governance or data transformation in a large organisation.
• Proven record aligning business, data and technology stakeholders around a target state and delivering reusable data foundations.
• Experience leading data teams and managing data risk and regulatory obligations in a complex, regulated environment.
• Deep understanding of modern data platforms, customer and domain data products, data modelling, metadata, lineage, quality and lifecycle management.
• Strong grounding in data governance, stewardship, privacy, records management and regulatory data requirements.
• Ability to translate Consumer priorities into sequenced data investments, with clear ownership, architecture and measurable adoption.
• Recognised data leader able to influence Consumer executives, Technology, enterprise data leaders, architects, engineers, Risk and regulators.
• Strong communication skills, capable of making complex data trade-offs and accountabilities clear to technical and non-technical stakeholders.
• Comfortable operating across federated accountabilities and balancing target-state integrity with near-term delivery outcomes.

Our Promise to You
We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
• Tailored learning and development opportunities to help your grow your career within the bank. 
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today
To get started, simply click on the APPLY or APPLY NOW button

 
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
 
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.