- Provide L2/L3 support for Google Workspace issues
- Manage platform configuration and security settings
- Collaborate with technology teams for continuous improvement
- Google Support Engineer
- Day rate
- $900-1000 a day
Google Workspace Systems Administrator (L3) | Day Rate Contract | Sydney OR Melbourne CBD Hybrid - $900-1000 a day
If you're the person the service desk escalates to when a Google Workspace issue gets difficult, this contract fits that profile!
The opportunity
Our client is a large household-name running Google Workspace as their primary collaboration and productivity platform. They need an experienced Google Workspace administrator for a 6 month contract on a competitive day rate. Hybrid working from the Sydney CBD or Melbourne CBD.
Where you fit
You'll be one of four primary SuperAdmins - it's a small, close-knit specialist team who specialise in Google Workspace. You'll be assisting with L2&3 support and own escalations, platform configuration, and continuous improvement in a diverse and varied environment.
What L2/L3 looks like day to day
- Troubleshooting Gmail delivery issues
- Configuring Gmail security rules and settings
- Shared Drive creation and access
- Resolving access requests for files, shared drives and calendars
- Managing Google Groups, distribution lists, shared mailboxes and mail delegation
- Managing policies for Chrome browsers and Chrome devices
- Reviewing and resolving requests for third-party app access, mobile apps and extensions
- Creating and managing other Google admin accounts (eg for Servicedesk, Cyber teams)
- Identifying and actioning Security alerts and assisting with investigations and reports
- Running Vault searches and exports for HR and legal requests
- Raising and presenting Admin console changes through ServiceNow
- Tracking Workspace release notes and flagging changes that will affect users before rollout
- Regular collaboration with other technology teams (eg Cyber, Service Desk, EUC and Identity teams)
What you'll bring
- SuperAdmin experience in a medium to large Google Workspace environment, with strong knowledge of Google Admin console and ability to hit the ground running at a technical level
- Hands-on GAM experience for administration of Google Workspace
- Strong DNS, email security and deliverability troubleshooting skills
- Experience with Chrome and mobile device management in Workspace
- Medium to advanced functional knowledge of the core Workspace apps
- Strong security mindset and governance approach
- Clear communication with end users and other tech teams
Nice to have
- Apps Script or Python
- GCP exposure
- Microsoft Azure AD / Active Directory, Exchange, or Windows file servers
- ITIL and ServiceNow experience
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Skills
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