Field Service Engineer

About the Company Our client is a global technology organisation supporting laboratories, research facilities, pharmaceutical manufacturers and regulated production environments across Australia and New Zealand.

Through a portfolio of advanced analytical, monitoring and laboratory technologies, they help customers maintain critical quality, compliance and operational standards. Due to continued growth, they are seeking an experienced Field Service Engineer to join their national service team to be based out of Sydney. 

About the Role This is a customer-facing field service position responsible for the installation, maintenance, validation, calibration and repair of sophisticated laboratory and process instrumentation. Working across pharmaceutical, biotechnology, healthcare, research and manufacturing environments, you will support equipment used for analytical testing, process monitoring, compliance monitoring and laboratory operations. The role combines hands-on technical work, troubleshooting, customer training and project-based installations.

Key responsibilities include:

• Installation and commissioning of laboratory instrumentation and associated systems
• Preventative maintenance, breakdown support and fault finding
• Calibration, qualification and validation activities
• Diagnosing electrical, mechanical and software-related issues
• Providing technical support and customer training
• Managing service schedules and customer site activities
• Maintaining service documentation and compliance records
• Supporting custom projects, upgrades and equipment integrations
• Working closely with customers operating within GMP and highly regulated environments

About You
You are a technically strong engineer who enjoys solving complex equipment issues and building long-term customer relationships.
To be successful, you will possess:

• Previous Field Service Engineer, Service Technician or Technical Support experience
• Experience supporting scientific, laboratory, medical, analytical or industrial instrumentation
• Strong electromechanical troubleshooting capability
• Knowledge of calibration, validation or equipment qualification processes
• Excellent communication and customer-facing skills
• The ability to work autonomously and manage a field-based territory
• Strong planning, organisation and problem-solving skills
• A current driver's license and willingness to travel

Highly regarded:

• Experience in pharmaceutical, biotechnology, diagnostics or laboratory environments
• Exposure to process monitoring or analytical instrumentation
• IQ/OQ/PQ validation experience
• Electrical service or instrumentation qualifications
• Experience working within GMP, GLP or ISO-regulated environments

What's on Offer

• Competitive salary package
• Company vehicle and tools of trade
• Ongoing technical training and development
• Exposure to advanced laboratory and process technologies
• Opportunity to work with leading pharmaceutical, biotechnology and research organisation's
• Autonomous role with strong career growth potential

Apply Now
For a confidential discussion regarding this opportunity, please contact Ruby for a confidential discussion or click Apply Now to submit your application.

Applicants must have unrestricted Australian working rights. While we appreciate every application, only shortlisted candidates will be contacted regarding the next stage of the process.