Early Intervention & Injury Advisor

Join us at Programmed as an Early Intervention/Injury Advisor and play an important role within our Claims team. This is a specialized administrative and analytical position focused on the rapid assessment, triage and resolution of minor or lower-risk workers’ compensation claims.

About the Role

An Early Intervention/Injury Advisor at Programmed is a specialized administrative and analytical role within our Claims team.
This position focuses primarily on the rapid assessment, triage and resolution of minor or lower-risk workers’ compensation claims, helping to maximize operational efficiency while maintaining a strong customer experience.

Key Responsibilities of this role:

• Claims Triage & Sorting: Review incoming minor claims to assess initial risk, ensuring claims meet data integrity requirements and specific regulatory timelines for prompt lodgment.
• Portfolio Management: Manage and monitor an active volume of Open/Pay/Close (O/P/C) minor claims from initial submission through to final resolution.
• Payment Administration: Raise and authorize claim payouts for valid, pre-approved invoices within delegated company limits.
• Escalation Management: Upgrade and transfer claims to specialized Case Managers where an injury or property damage matter proves to be more complex than initially assessed.
• Stakeholder Support: Communicate directly with customers, third parties and external service providers to obtain missing documentation, clarify invoice details and progress claims efficiently.

About You

We are looking for someone who is motivated, organized, analytical and customer-focused, with the ability to manage a high volume of administrative tasks while maintaining accuracy and attention to detail.

You will ideally bring:

• Strong customer service skills, with the ability to communicate professionally and effectively with a range of stakeholders.
• Basic negotiation and analytical skills, with the ability to assess information, identify issues and determine when matters require escalation.
• Strong administration and data entry capability, including proficiency with Microsoft Office and similar systems.
• Experience in customer service, administration or insurance will be beneficial. Previous insurance experience is beneficial but not essential.
• The ability to work within regulatory requirements, meet deadlines and manage multiple claims simultaneously.

Why Join Programmed?

This role provides an opportunity to build experience within the insurance and workers’ compensation environment, with the position often providing an entry-to-mid level pathway into the insurance sector. You will work within a supportive team environment while developing your skills across claims administration, customer service, assessment and stakeholder management.

This is a 12-month secondment opportunity and a great chance to develop your experience with us.

If you feel this opportunity aligns with your skills and experience, we encourage you to apply now. We look forward to hearing from you and discussing the opportunity further.

Our Commitment

Programmed and PERSOL are committed to fostering a safe, inclusive and respectful workplace, underpinned by a culture of zero harm. We value diversity and seek to build a workforce that reflects the communities in which we operate. We welcome applications from people of all cultures, backgrounds, genders, ages, abilities, sexual orientations and life experiences. We also recognize that great candidates come from a range of life stages and circumstances and, where operationally feasible, we welcome discussions regarding flexible working arrangements, including part-time and job-share opportunities. If flexibility would support your success in this role, we encourage you to apply.

Reference number: 973797
Profession:Operations/Project Management,OH&S/Quality

Company: Programmed
Date posted: 14th Sep, 2026