Weekend Overnight Contact Centre officer
- Provide friendly and professional support as the first point of contact for clients and referring veterinarians.
- Handle a high volume of inbound and outbound calls, assisting with appointment bookings and general enquiries.
- Work overnight shifts on Friday, Saturday, and Sunday, providing support during challenging moments for pet owners.
- Consistent shift pattern; Friday, Saturday and Sundays
- Fantastic penalties, service discounts and team events!
- Fast-paced, rewarding, and dynamic customer environment
The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere, offering specialist and emergency referral services in multiple locations across Australia. At SASH, we are committed to delivering expectational care to pets, their families, and the wider veterinary community.
Our Client Services team plays a vital role in fulfilling our mission – helping pets and their families live their best life. As we continue to grow, we are seeking a part-time Contact Centre Officers to join our North Ryde Contact Centre. You'll be a key point of contact for clients and referring veterinarians, providing support during some of their most challenging moments.
We are recruiting for part-time position, working overnight Friday, Saturday and Sunday shifts between the hours of 10pm - 6am.
About the Role:
As the first point of contact for clients and referring vets, you'll provide friendly and professional support, helping pet owners through what can often be a stressful and emotional time:
- Handling a high volume of inbound and outbound calls
- Assisting with appointment bookings and general enquires via phone and email
- Converting general enquires into appointments by clearly communicating SASH's values and services
- Processing payments over the phone
- Guiding clients through the pet insurance claim process
- Liaising with specialists, veterinarians, and nursing teams to ensure seamless communication
No two days are the same – this is a dynamic role with plenty of variety!
About You:
We're looking for a positive team player with a ‘can-do’ attitude who will bring emotional resilience and the ability to handle complex or distressing situations with professionalism and care.
Successful team members will demonstrate:
- Ability to work Friday - Sunday shifts between 10pm - 6am.
- Experience working in a contact centre or high-volume customer service environment
- Strong written and verbal communication skills
- Excellence multitasking and time-management abilities
- High attention to detail and accuracy
- Sales acumen with the ability to convert enquires into bookings
- Empathy, patience, and a solutions-focused mindset
- A willingness to learn and grow
- Medical or veterinary knowledge is advantageous but not essential
Why Join SASH?
- Competitive hourly rates; overnight and weekend penalties included!
- Convenient North Ryde location close to public transport and site parking
- Confidential 24/7 support including; mental health, legal, financial, career, nutrition aid.
- Supportive and dedicated leadership team
- Access veterinary service discounts and team events!
Join a team that truly makes a difference. Every call you take helps support pets and their families through challenging times.
Please apply with your CV and cover letter via the "apply now" link below.
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