Customer Care Consultant - Canning Vale WA
- Deliver exceptional customer experiences in a fast-paced environment.
- Manage sales, service, and backorder enquiries aiming for first-call resolution.
- Identify future sales opportunities and support team members.
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast‑paced environment where no two days are the same? Join Blackwoods as a Customer Care Consultant and become the friendly, solutions‑focused voice our customers rely on.
Your Opportunity
As a Customer Care Consultant, you’ll be the face of our business, supporting customers across Australia through our call centre. You’ll provide timely, high‑quality service and help customers find the right solutions from our extensive product range—while contributing to sales and delivering on our Customer Promise.
From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.
What You’ll Be Doing:
- Manage sales, service and backorder enquiries, aiming for first‑call resolution
- Build strong relationships with customers, Account Managers and internal teams
- Use questioning techniques and systems (FOCUS) to provide the best product and service solutions
- Identify future sales or cross‑selling opportunities
- Support team members and contribute to group projects
- Seek ways to improve processes and create efficiencies
What You’ll Bring:
- Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)
- Strong communication skills and a proactive approach to problem‑solving
- Ability to work well in a team and foster positive relationships
- Computer literacy (Windows, telephony systems)
- Strong commercial acumen and ability to analyse and solve customer issues
- Friendly, customer‑focused attitude and commitment to high service standards
Why Join Us?
- Permanent Full-Time Opportunity with competitive incentives and access to Wesfarmers Share Plans
- Enjoy exclusive team member discounts across Blackwoods, Workwear Group, Bunnings, Kmart, Target and Officeworks, plus a FREE OnePass Membership and savings from over 400 retail partners
- Support your wellbeing with fitness benefits, our comprehensive Employee Assistance Program (EAP), and wellbeing resources for you and your immediate family
- Grow your career with ongoing training, development opportunities, and career pathways across the broader Wesfarmers Group
- Take advantage of generous paid parental leave and the option to purchase up to 4 weeks of additional annual leave
- Be recognised and rewarded through team celebrations, recognition programs, incentive opportunities, and our Refer-a-Friend Program, offering up to $2,000 per successful referral
- Enjoy a supportive team culture, free onsite parking, and the opportunity to make a real impact in a respected industry leader
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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