Team Leader - Desktop Home Assessors
- Manage a team of Desktop Home Assessors responsible for assessing home insurance claims.
- Provide leadership, guidance, and support to claims professionals while monitoring performance and service standards.
- Conduct desktop assessments of property damage and determine appropriate repair methods.
Team Leader - Desktop Home Assessors
- Sunshine / Hybrid | Full-time
- Leading national insurer | Property claims focus
- Competitive salary + bonus + benefits
MAYDAY is proud to be partnering with a leading national insurance organisation experiencing strong growth across its property claims division. We’re looking for a Team Leader to manage a team of Desktop Home Assessors, responsible for assessing and managing home insurance claims end-to-end using virtual tools.
This is a great opportunity for someone with an Insurance building, estimating or restoration background who wants to step into a corporate leadership environment while still using their technical knowledge in a meaningful way.
About the Role
In this role, you’ll manage a team and a portfolio of home insurance claims from lodgement through to settlement, using desktop assessment tools and expert reports to determine scope, cost and repair outcomes.
You’ll be responsible for:
- Providing day-to-day leadership, guidance and support to a team of claims professionals
- Monitoring team performance, workloads, SLAs and claims outcomes to ensure service standards are consistently met
- Coaching and mentoring team members, providing feedback and supporting their technical and professional development
- Escalating complex or high-risk claims and providing technical guidance on appropriate claims outcomes
- Conducting desktop assessments of property damage using virtual tools and supplier reports
- Determining cause of damage, policy coverage and appropriate repair methods
- Working closely with builders, suppliers, repairers and internal claims teams
About You
You’ll bring a practical, hands-on understanding of building or construction and be comfortable working in a fast-paced claims environment.
You’ll have:
- Strong Team leadership experience and qualities
- Experience in Insurance building, estimating, restoration, construction, or insurance assessing (trade background highly regarded)
- Strong understanding of residential building practices and repair methods
- Ability to interpret scopes, quotes and technical reports
- Strong attention to detail and sound decision-making skills
- Excellent communication and stakeholder management ability
- A customer-first mindset with resilience and empathy
Why This Role?
- Step into a growing national insurer with strong career pathways
- Hybrid working and modern desktop assessment tools
- Supportive, collaborative team culture
Apply Today!
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