Collections Specialist
- Join a high-performing Collections team in a top-rated fintech.
- Help small business owners navigate financial challenges with tailored repayment solutions.
- Receive extensive training and career development opportunities.
Collections Agent | Top-Rated Fintech | $80 - 85K + Super + 5% Bonus
Applicants must be Australian Citizens or Permanent Residents.
MAYDAY is excited to partner with a market-leading fintech to recruit motivated, ambitious, and customer-focused individuals to join their high-performing Collections team.
This isn't your typical collections role. You'll work directly with small business owners, helping them navigate challenging financial situations while developing tailored repayment solutions that deliver positive outcomes for everyone involved.
If you're a confident communicator who loves solving problems, building relationships, and achieving goals, we'd love to hear from you.
No collections experience required. Full training and ongoing coaching will be provided.
What's in it for you?
- $80,000 - 85,000 Base + Super + 5% Bonus
- Sydney CBD location with hybrid flexibility (1 day WFH)
- Join an award-winning fintech recognised as one of Australia's Top Employers
- Extensive onboarding, coaching, and career development programs
- Clear progression pathways and internal promotion opportunities
- Fun, energetic, and collaborative team culture
- Regular team events, wellness initiatives, and employee perks
- Work within a growing business where high performers are recognised and rewarded
What you'll be doing
- Managing a high volume of inbound and outbound customer conversations
- Building strong rapport with small business owners
- Understanding customer circumstances and identifying suitable repayment solutions
- Negotiating positive outcomes with empathy and professionalism
- Overcoming objections and handling challenging conversations confidently
- Managing your own portfolio of customer accounts
- Recording customer interactions through Salesforce and internal systems
- Working towards individual and team performance targets
- Collaborating with colleagues across the business to deliver outstanding customer outcomes
About you
We're looking for attitude, drive, and potential over industry experience.
You may be:
- A recent university graduate
- Working in sales, customer service, hospitality, retail leadership, recruitment, banking, or a contact centre environment
- Looking to build a long-term career within a growing fintech business
You'll also bring:
- Strong communication and relationship-building skills
- A resilient and solutions-focused mindset
- Confidence in handling difficult conversations
- A competitive, goal-oriented approach
- High levels of motivation and personal accountability
- Strong emotional intelligence and empathy
- The ability to thrive in a fast-paced environment
- A genuine desire to learn, develop, and progress your career
Why this role stands out
This is a rare opportunity to join a business where culture, development, and performance genuinely go hand in hand.
You'll be supported by experienced leaders, surrounded by high-performing colleagues, and given every opportunity to grow your career while making a real difference to Australian small business owners.
Apply now or contact the Mayday Recruitment team for a confidential discussion.
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