AO3 Business Support Officer

• AO3 Business Support Officer
• Initial contract to 16/04/2027 + highly likely ongoing contract
• $51.12 per hour + superannuation
• Get your foot in the door with QLD Government!

About the role
An exciting opportunity is available for an experienced administrator to join a regional Government team in Roma.
This role provides high-quality administrative and customer service support in a fast‑paced operational environment, supporting work order management and service delivery outcomes through effective communication, accurate record‑keeping and stakeholder engagement.

Key responsibilities:

• Coordination of tasks associated with Work Orders including scheduling, invoicing, billing, etc
• Liaise with staff, contractors and clients to coordinate access, manage client requests and provide detailed and timely responses to any issues or concerns raised
• Assist Supervisors and Delivery staff to develop reports, export data, etc
• Working with the Maintenance Response Centre team to answer calls, provide a high level of customer service, raise Work Orders, etc
• Manage incoming and outgoing emails and phone calls
• Liaise with local suppliers and internal and external stakeholders to support timely service delivery

About you
You will bring a professional and customer‑focused approach, with the ability to manage competing priorities and maintain accuracy under pressure.
To be successful, you will demonstrate:

• Proven experience in an administrative or business support role
• Prior experience within construction, mining, engineering or government is highly desirable
• Prior experience within work order management or similar is highly regarded
• Good customer service and communication skills
• Intermediate Microsoft Office experience, including Excel
• Strong attention to detail and time management skills
• Ability to build effective working relationships with stakeholders

Apply
To be considered for this position, please apply directly below, with an updated CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at louise.clark@empiregroup.com.au | Please reference JobID: 1692177
  
At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
Reference number: 1692177
Profession:GovernmentGovernment

Company: empire group
Date posted: 6th Oct, 2026