Customer Service Advisor New

• $37.50
• Monday to Friday
• Immediate start

Customer Service Advisor

Tuggerah, NSW | $37.50 per hour | Monday to Friday

We are seeking an experienced Customer Service Advisor to join a busy Customer and Publisher Services team based in Tuggerah.

This role is responsible for delivering exceptional customer service to bookseller customers and publisher clients, building strong working relationships and ensuring customer requests are completed accurately and within agreed service levels.About the Role

Your responsibilities will include:

Proactively liaising with customers and clients to maintain strong working relationships

Responding to customer and client enquiries via phone and written communication

Processing orders, return authorisations, rebates, group buys, transfers, consignment sales, remainders, direct shipments and other customer requests

Ensuring requests are processed accurately and completed right the first time

Resolving customer and client queries within agreed service levels

Handling customer and client complaints effectively and professionally

Maintaining effective communication with internal departments

Working towards departmental performance and service-level targets

Escalating ongoing issues or queries to the Team Leader or Manager when required

Identifying opportunities to improve processes, service and productivity

Maintaining high standards of quality and productivityAbout You

To be successful in this role, you will have:

Experience working in a fast-paced customer service role

Experience working in a target-driven environment

Experience building effective customer and client relationships

Experience processing data

Excellent written and verbal communication skills

Strong attention to detail

Strong conflict-resolution and problem-solving skills

The ability to remain calm under pressure

The ability to meet productivity targets without compromising quality

Strong planning and prioritisation skills with the ability to meet strict deadlines

A self-motivated, reliable and flexible approach

The ability to work effectively as part of a team

Microsoft Word, Excel, Teams and Outlook skillsWhat We re Looking For

You will be customer-focused, accountable and willing to learn. You ll bring a positive approach to challenges, take ownership of your responsibilities and work collaboratively with colleagues and stakeholders.

If you have strong customer service experience and are looking for your next opportunity in Tuggerah, we would love to hear from you.Apply today!

Consultant

Chrystal Burns

Operations Support Business Partner

cburns@nationalworkforce.com.au

Reference number: 195680
Profession:Call Centre & Customer ServiceCustomer Service

Company: National Workforce
Date posted: 27th Oct, 2026