ICT Business Analyst
- Improve business systems and digital workflows for education and administration activities.
- Consult with teams to document requirements and coordinate improvements with vendors.
- Prepare functional specifications and assist with user acceptance testing.
Location: Perth, Western Australia
Employment type: Full-time
Salary: AUD $79,423 per annum plus superannuation
About the role
The Wales Institute Pty Ltd provides education and training services. We are seeking an ICT Business Analyst to improve the business systems and digital workflows supporting our education, student administration and operational activities.
Based in Perth, you will work with management, academic and administrative teams to understand business needs, document system requirements and coordinate practical improvements with software vendors and technical teams.
Key responsibilities
- Consult with management, academic and administrative teams to identify and document requirements for ICT system improvements.
- Analyse student administration workflows and existing software to identify inefficiencies, data issues and opportunities for automation.
- Prepare business requirements, user stories, process maps and functional specifications for system enhancements and integrations.
- Work with software vendors and technical teams to translate business requirements into practical system solutions.
- Define reporting and data requirements, including validation rules to improve record accuracy and management information.
- Assist with project scoping, implementation planning, timelines and change management for system upgrades.
- Develop test scenarios and acceptance criteria, coordinate user acceptance testing, and track defects through to resolution.
- Prepare user documentation, train staff on system changes and evaluate improvements through user feedback.
Qualifications and experience
- A bachelor's degree or higher in Information Technology, Information Systems, Computer Science or a closely related discipline, or equivalent relevant professional experience.
- At least one to two years of relevant professional experience in ICT business analysis, systems analysis or closely related ICT work.
- Demonstrated ability to gather requirements, analyse business processes and prepare clear functional documentation.
- Experience supporting software implementation, system improvements and user acceptance testing.
- Strong analytical, problem-solving and communication skills, with the ability to work effectively with technical and non-technical stakeholders.
- Experience in education and training, student management software or related administrative systems will be highly regarded.
How to apply
Please apply through this recruitment platform with your current resume and a cover letter explaining how your qualifications and experience meet the position requirements.
Australian citizens and permanent residents are encouraged to apply. All applications will be assessed against the requirements of the position.
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