IT Service Desk Analyst L1
- Provide first-line support via phone and ticketing systems.
- Troubleshoot technology issues and help users find solutions.
- Log, manage and prioritise support requests.
Are you looking to make the move into a career in IT?
At Michael Hill, we know that great IT professionals don't always start their careers in technology. If you're a strong problem-solver who enjoys helping people, this could be the perfect opportunity to turn your interest in technology into a rewarding career.
As an IT Service Desk Analyst L1, you'll be the first point of contact for team members across Australia, New Zealand and Canada, providing support and solutions that help keep our business running smoothly. Working from our Brisbane Support Centre, you'll receive hands-on experience, exposure to a variety of technologies and systems, and the opportunity to grow your technical skills within a supportive and collaborative team environment.
What you'll be doing
- Providing first-line support via phone and ticketing systems.
- Troubleshooting technology issues and helping users find solutions.
- Logging, managing and prioritising support requests.
- Escalating more complex issues to specialist IT teams when required.
- Creating and maintaining easy-to-follow support documentation.
- Assisting with IT asset management and system administration activities.
- Contributing ideas that improve processes and the overall user experience.
- Supporting technology projects and business initiatives across the organisation.
What we're looking for
You may already have experience in a service desk environment, or you may be looking to take your first step into the IT industry.
We're interested in people who:
- Enjoy helping others and delivering excellent customer service.
- Have strong problem-solving and communication skills.
- Are curious about technology and eager to learn.
- Can remain calm and adaptable in a fast-paced environment.
- Work well both independently and as part of a team.
- Have completed, are completing, or are interested in further study within IT or a related field.
What's on offer
- A genuine pathway into a long-term IT career.
- Ongoing learning and development opportunities.
- Exposure to a diverse range of technologies, systems and business functions.
- A supportive team that encourages growth and continuous improvement.
- The opportunity to work with iconic brands including Michael Hill & Bevilles
- A collaborative culture where your ideas and contributions are valued.
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Skills
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