ICT Support Technician

Full-Time - $84,497 per annum as per the Trinity College Enterprise Agreement

Trinity College is a multi-site, independent, co-educational Anglican College founded in a liberal education tradition and located in the northern Adelaide region. With a proud 40-year history, our model features a central administration hub that provides key shared facilities, connecting our individual School sites. This approach enables our students to experience the advantages and resources of a large, modern College while receiving the individual attention typically associated with smaller schools.

This Role is an essential and valued part of our College operations. As part of the College-wide ICT Services team, you will help staff and students use College technology effectively and minimise disruption to teaching, learning and College operations. This is a practical, user-focused role suited to someone who enjoys solving problems, supporting people and working in a busy educational environment. 

Key accountabilities include:

• Providing responsive frontline ICT support to staff and students
• Investigating and resolving hardware, software, account, printing and connectivity issues
• Supporting classroom technology, audiovisual equipment and learning spaces
• Installing, configuring, relocating and supporting computers, mobile devices, printers and peripherals
• Assisting with device deployments, replacements, collections and equipment lifecycle activities
• Supporting users with the setup and troubleshooting of College-managed Windows and iPadOS devices
• Recording and updating incidents and service requests through the College's service management processes
• Maintaining accurate asset records, technical procedures and support documentation
• Supporting new staff onboarding, College events and ICT improvement projects
• Escalating complex, recurring, security-related or device-management issues to the appropriate ICT team member

What you will need to succeed:

• Experience providing frontline service desk or end-user ICT support
• Strong troubleshooting skills across Windows 11, Microsoft 365 and common end-user hardware and peripherals
• An understanding of Microsoft Entra ID, user accounts, authentication and access-related troubleshooting
• Experience supporting printing, network connectivity, audiovisual equipment and classroom technology
• The ability to prioritise competing requests and provide clear and timely updates
• Strong communication and interpersonal skills
• A patient, professional and accessible approach when supporting users with different levels of technical confidence
• The ability to work independently and collaborate effectively with a broader ICT team
• Sound judgement, attention to detail and a commitment to confidentiality
• A commitment to ongoing professional learning and service improvement
• Able to have a flexible approach to working out of hours to accommodate College needs and be able to work during school holidays.
• All Trinity College Staff must comply with the College’s Child Safe Policy and adhere to the Child Safety Code of Conduct.

In addition, the following are strongly desirable:

• A relevant information technology qualification
• Experience working in a school, education setting or similarly complex organisation
• Familiarity with Windows Server, Active Directory, Microsoft Entra ID, Windows Autopilot or related enterprise infrastructure.
• Relevant Microsoft or Apple certifications.

How to apply:

Please supply a resume and cover letter including full work history outlining how you meet the above criteria and apply online. Your cover letter should be addressed to:

Mr Nick Hately
Head of Trinity College

This position is classified at Level 3, Trinity College Enterprise Agreement 2024, or its successor.

Applications close on Monday, 19/10/2026 at 4:00 pm; however, we reserve the right to progress or confirm applicants before this date.  Applications received after the close date may be considered pending the recruitment process.

Extra information:

For further information or to view other opportunities, please visit https://www.trinity.sa.edu.au.

If you have questions about the process and the role, please contact Sean McShane (ICT Service Delivery Team Leader), telephone 8523 8719 or email sean.mcshane@trinity.sa.edu.au.

Trinity College is an Equal Opportunity Employer

Statement of Commitment to Child Safety

Trinity College is committed to creating a safe, supportive, and child-friendly environment where all students are protected from harm and can actively participate in decisions that affect them. The College has a zero-tolerance approach to harm and prioritises the wellbeing and safety of children and young people in all aspects of its work. It is committed to maintaining a strong child-safe culture, complying with all child safety requirements, and ensuring that every member of the College community understands and fulfils their responsibility to safeguard students.