Service Manager (AJ8264)
- Lead and mentor a team of Service Advisors, Technicians, and support staff.
- Manage workshop performance, customer experience, and departmental KPIs.
- Build strong relationships with customers and support customer retention.
This is an opportunity to join a long-standing, family-owned and operated automotive business with strong connections to its people, customers and local community.
Our client is seeking an experienced Service Manager to take ownership of their multi-site established dealership Service Departments.
You’ll have the opportunity to make an impact in a business where relationships matter, decisions are made locally and good people are valued for the contribution they make.
The Role
This is a hands-on leadership position with responsibility for the team, workshop performance, customer experience and commercial results.
You will:
- Lead, mentor and develop Service Advisors, Technicians, Apprentices and support staff
- Drive productivity, efficiency, utilisation and labour recovery
- Manage WIP, departmental KPIs, budgets and operational performance
- Maintain manufacturer, warranty and WHS standards
- Build strong relationships with customers and support customer retention
- Work closely with the Dealer Principal and family ownership on continuous improvement
About You
We’re looking for an experienced dealership professional who combines strong people leadership with a sound understanding of Service Department operations.
Previous experience as a Service Manager, Assistant Service Manager, Workshop Controller or Foreman will be highly regarded, along with leading manufacturer dealership experience.
You’ll understand workshop performance and financial KPIs, communicate well with customers and staff, and bring a practical leadership style that earns the respect of your team.
Why Make the Move?
The position offers a negotiable retainer with super & performance-based commission, ongoing manufacturer development and the opportunity to build a long-term career with a stable, locally owned family business.
You’ll also be based at the gateway to the Whitsundays, putting Airlie Beach and the Whitsunday Coast within easy reach.
If you’re looking for greater ownership of your department, direct access to business leadership and the opportunity to be part of a dealership where people and community still matter, we’d like to hear from you.
For further information, please contact Jackie Vella on 0480 002 345 quoting job number AJ8264. Resumes, questions and expressions of interest can be forwarded by email to jobs@autorecruit.com.au.
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Skills
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