Guest Experience Officer
- Maintain and enhance customer satisfaction through service booking calls.
- Promote campaigns, incentives, and special offers to customers.
- Perform accurate data entry and database maintenance.
Para Hills West
About Us
From humble beginnings in 1988, Peter Kittle Motor Company has grown into one of Australia's most respected automotive groups, with 10 award-winning Toyota dealerships across South Australia, Victoria, and New South Wales.
We are currently seeking a Guest Experience Officer to join our Head Office team in Para Hills West. This role is ideal for an enthusiastic and customer-focused individual who enjoys helping people and delivering outstanding service experiences.
About the Role
As a Guest Experience Officer, you will play an important role in maintaining and enhancing customer satisfaction through:
- High-volume inbound and outbound service booking calls
- Promoting campaigns, incentives, and special offers
- Service reminders and post-service follow-up calls
- Accurate data entry and database maintenance
What's in it for You?
- Supportive and dynamic team environment
- Opportunity to work with a well-known and respected family-owned business
- Professional uniforms provided
- Access to social club events and manufacturer discounts
About You
Whether you're a university student looking to gain workplace experience, a parent seeking flexible work hours, or someone looking for a rewarding career change, we'd love to hear from you.
You will ideally possess:
- Excellent communication and interpersonal skills with a confident telephone manner
- A genuine passion for customer service and building relationships
- High levels of motivation and the ability to work towards targets
- Previous experience in data entry and maintaining accurate records
- Strong computer skills, including Microsoft Office applications
- Previous call centre or customer service experience (highly regarded)
- Automotive dealership experience (highly regarded)
Apply Now
If you're passionate about delivering exceptional customer experiences and want to be part of a successful and supportive team, we'd love to hear from you.
Don't wait – apply today!
No recruitment agencies please.
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