Manager Programs

Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it. 

About the opportunity 

Reporting to the Head of Strategy, the Manager Programs will lead the identification, design and delivery of strategic programs that strengthen the Delivery Partner operating model across Australia Post. Working closely with stakeholders across Operations, Technology, Finance, Procurement and Legal, you'll drive initiatives that improve network capability, enhance operational performance, reduce cost to serve and deliver a better customer experience. Success in this role will come from your ability to connect strategy with execution, influence diverse stakeholders and deliver meaningful business outcomes.

You’ll also 

• Lead the development and delivery of strategic programs and initiatives that optimise network capability and operational performance.
• Partner with cross-functional teams to design and implement scalable systems, platforms and commercial solutions that support the future evolution of the Delivery Partner network.
• Build business cases, define future-state operating models and develop roadmaps that align with Australia Post's strategic objectives.
• Identify opportunities to improve efficiency through automation, technology and data-driven decision-making while ensuring benefits are realised across the network.
   

About you 

You're a strategic and commercially minded problem solver who enjoys navigating complexity and delivering outcomes through collaboration. You bring a continuous improvement mindset, can confidently influence stakeholders at all levels and are comfortable translating complex challenges into practical solutions. You thrive in fast-paced environments, use data to inform decisions and are passionate about driving meaningful change that benefits both customers and the business.

You’ll also  

• Bring experience leading large-scale strategic, transformation or continuous improvement programs that deliver measurable business outcomes.
• Demonstrate strong commercial and financial acumen, including experience developing business cases, strategic roadmaps and performance insights.
• Have proven experience working across multiple functions and influencing senior stakeholders to achieve shared objectives.
   

What else is in it for you? 

• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
• Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
• Opportunities for growth and development through formal programs or mentorship
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All walks, one route 

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au or on 03 8737 9415.