Application Support Analyst
- Join a large organisation in Adelaide undergoing transformation.
- Play a key role in the design and implementation of Oracle Fusion Sales and Service B2B.
- Work closely with business and technology stakeholders.
Opportunity for experienced Application Support with strong Sales Cloud, Service B2B and Redwood expertise.
Your new company
You will be joining a large, complex organisation in Adelaide undergoing significant transformation across its customer relationship and engagement platforms. This is an excellent opportunity to contribute to key Oracle Fusion CX initiatives and work closely with business and technology stakeholders.
Your new role
As an Oracle Fusion CX Application Specialist, you will play a key role in the design, configuration and implementation of Oracle Fusion Sales and Service B2B, with a strong focus on the Redwood framework.You will work across a range of customer relationship and engagement projects, configuring applications, workflows and reporting solutions while ensuring the platform meets business and technical requirements.Your responsibilities will include:
- Leading the design and configuration of Oracle Fusion Sales and Service B2B solutions
- Configuring standard and extensible objects using Application Composer
- Designing workflows and solutions using Redwood UX principles
- Working across accounts, opportunities, leads, activities, product catalogue, case management and service requests
- Developing functional specifications covering technical, integration, data and reporting requirements
- Creating reports using BI Publisher and OTBI
- Configuring security roles, privileges and user access
- Working closely with business representatives, business analysts and testers
- Supporting test planning, defect triage and UAT activities
What you'll need to succeed
You will have strong hands-on experience with Oracle Fusion Sales and Service B2B, including implementation and configuration of Oracle Fusion Sales Cloud. You will bring solid expertise in the Redwood UX framework, Application Composer, BI Publisher and OTBI, along with a strong understanding of Oracle Fusion data models, security roles and user access. You will also have experience working with business stakeholders, developing functional specifications and supporting testing, defect triage and UAT activities.
What you'll get in return
You will join a major transformation program within a leading Adelaide organisation, working on an exciting Oracle Fusion CX implementation. This is an opportunity to work with experienced stakeholders, contribute to key customer engagement initiatives and make a genuine impact on the organisation's technology landscape.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#3020155
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