Express Claims Coordinator

Express Claims Coordinator | Permanent, Full-time | Brisbane CBD

Your new company
Your new company is a well-established organisationoperating within the insurance repairs and property restoration sector. With astrong reputation for delivering high-quality residential insurance repairsolutions, they are known for their customer-first approach, operationalexcellence and collaborative team culture. Due to continued growth, they areseeking an organised and customer-focused Express Claims Coordinator to jointheir Brisbane team based in the CBD.

Your new role
As an Express Claims Coordinator, you will beresponsible for managing residential insurance claims through the assessmentand pre-construction stages. Acting as a key point of contact for customers,insurers, trades and internal stakeholders, you will ensure claims progressefficiently while maintaining a high standard of customer service andcommunication.
Working within a fast-paced environment, you willcoordinate multiple claims simultaneously, maintain accurate records andsupport positive outcomes for customers during the repair process.

Key responsibilities:

Managing residential insurance claims throughout the assessment and pre-construction life cycle Coordinating assessment bookings, appointments and claim-related activities Providing customers with regular updates and responding to enquiries via phone and email Liaising with insurers, trades and internal teams to ensure timely claim progression Coordinating emergency make-safe works and urgent claim requirements when required Maintaining accurate claim records, documentation and correspondence across multiple systems Monitoring claim progress and proactively following up outstanding actions to minimise delays Applying insurer requirements, policies and procedures throughout the claims process Escalating complex matters and customer concerns where appropriate Supporting team KPIs through effective stakeholder engagement and claims coordination

What you'll need to succeed
To be successful in this role, you'll be a confidentcommunicator with strong organisational skills and a genuine passion forcustomer service.

You will also bring:

Previous experience within administration, customer service, coordination, insurance, retail or hospitality Experience managing multiple tasks and competing priorities in a fast-paced environment Strong communication skills with the ability to build rapport with diverse stakeholders Excellent attention to detail and a high level of accuracy when maintaining records and documentation Experience coordinating appointments, services, trades, technicians or field-based resources Strong computer literacy and the ability to navigate multiple systems simultaneously Proficiency in Microsoft Office, including Outlook, Word and Excel A proactive, solutions-focused approach to problem-solving Experience within insurance, construction, property restoration or trades-based industries will be highly regarded A current driving licence

What you'll get in return
In return, you'll join a supportive and growingorganisation that values its people and provides opportunities for long-termcareer development.

Benefits include:

Comprehensive training and onboarding program Clear pathways for career progression within a growing business Modern offices located in CBD Supportive leadership team and collaborative workplace culture Exposure to a fast-paced and rewarding industry Ongoing professional development and learning opportunities Employee recognition initiatives and team events The opportunity to make a genuine difference for customers during challenging circumstances

What you need to do now
If you're interested in this role, click 'apply now'to forward an up-to-date copy of your CV, or call Phoebe now on 0732433012.

If this job isn't quite right for you, but you arelooking for a new position, please contact Phoebe for a confidential discussionon your career.
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