Claims Officer - Insurance & Liability (contract until end of January 2027)
- Support the end-to-end management of insurance claims.
- Liaise with various stakeholders including claimants and solicitors.
- Maintain accurate records and ensure compliance with processes.
Join a collaborative insurance team supporting public liability claims within a complex & diverse environment
Your new company
Our client is seeking an Insurance Claims Officer to support their insurance function on contract until the end of January 2027 (possibility for extension/permanent).
This is an opportunity to work across a broad range of insurance matters including public liability, property damage, motor vehicle, recoveries and general insurance claims. The team is highly collaborative and offers strong mentoring, flexibility, and genuine career development opportunities for the right person.
Your new role
Working closely with an experienced Insurance Leader, you will support the end-to-end management and administration of a varied insurance portfolio.
Responsibilities will include:
- Receiving, registering and coordinating insurance claims and incidents
- Managing claims records, reporting, documentation and correspondence
- Liaising with claimants, solicitors, insurers, brokers and internal stakeholders
- Assisting with public liability, property damage, motor vehicle and related claims
- Reviewing supporting documentation, evidence and claim information
- Preparing reports, registers and data analysis across multiple systems
- Supporting investigations and responding to stakeholder enquiries
- Maintaining accurate records and ensuring compliance with required processes
This role offers significantly more variety than a traditional claims or administration position and would suit someone looking to build broader insurance and claims expertise.
What you'll need to succeed
To be successful, you will ideally have:
- Experience in insurance, claims, legal administration, liability, customer service or a related environment
- Strong administrative, organisational and data management skills
- Excellent written and verbal communication skills
- Confidence dealing with internal and external stakeholders
- Strong attention to detail and ability to manage competing priorities
- Good technical aptitude including Microsoft Word and Excel skills
- A proactive attitude and willingness to learn
- Full Australian working rights
Insurance claims experience is highly regarded, particularly within:
- Public Liability
- General Insurance
- Property Claims
- Local Government
- Legal or Paralegal environments
Candidates with legal studies, paralegal experience, disputes or liability exposure are also encouraged to apply.
What you'll get in return
If successful, you will receive:
- Contract opportunity through to the end of January 2027 with extension potential
- Hourly rate circa $55$62 DOE
- Full-time role, 35 hours per week
- Flexible working arrangements following onboarding
- Exposure to a broad insurance and claims portfolio
- Mentoring from an experienced insurance professional
- Collaborative team culture
- Potential pathway to longer-term opportunities for the right person
What you need to do now
If you're interested in this opportunity and believe you have the skills and experience to succeed, click Apply Now.
Alternatively, contact Joshua Sterling at Joshua.Sterling@hays.com.au for a confidential discussion.#3020211
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