Posted 11d ago
IT Operations Analyst
KEY POINTS WE FOUND
- Manage internal IT support tickets and act as the primary escalation point.
- Own endpoint lifecycle end to end: provisioning, configuration, deployment and decommissioning.
- Support Microsoft 365 administration and workplace collaboration tools.
The role
- Manage internal IT support tickets and act as the primary escalation point, triaging and resolving within agreed SLAs
- Own endpoint lifecycle end to end: provisioning, configuration, deployment and decommissioning across the device fleet
- Administer user accounts, permissions and group-based access following least privilege principles
- Support Microsoft 365 administration and workplace collaboration tools including Teams, Slack and meeting room technology
- Build and maintain IT documentation and a knowledge base to reduce recurring issues
What you'll bring
- Experience supporting internal IT operations in a SaaS or corporate environment
- Strong Microsoft 365, Teams and Slack experience
- Experience supporting a Mac environment, with familiarity with Apple Business Manager
- Hands-on experience with endpoint management platforms such as Intune or Jamf
- Understanding of identity and access management concepts
Get in touch for more information and a Full Job description Daniel.naidoo@pra.com.au
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Skills
0 of 12 matchedApple business managerDocumentationEndpoint management platformsIdentity and access managementIntuneIt supportJamfKnowledge base managementMicrosoft 365SlackTeamsTroubleshooting