Product Manager (Identity Verification)
- Own and drive identity verification capabilities within a major CIAM transformation program.
- Define policies, processes, and customer journeys balancing customer experience, fraud prevention, and compliance.
- Collaborate with various teams to set verification levels and track metrics for success.
Product Manager (Identity Verification) — CIAM Transformation
Join a well-established technology services and consulting organisation to own and drive identity verification capabilities within a major Customer Identity and Access Management (CIAM) transformation program.
The Role
You'll define the policies, processes, and customer journeys that strike the right balance between seamless customer experience, fraud prevention, regulatory compliance, and trust. Working closely with Senior Product Management and CIAM leadership, you'll act as business product owner for vendor capabilities spanning document verification, biometric facial matching, liveness detection, and data validation.
You'll partner with UX, Engineering, Architecture, Fraud, Cyber Security, Privacy, and Operations to set appropriate verification levels across onboarding, account recovery, and high-risk transactions, turning complex risk and compliance requirements into intuitive, reusable digital journeys, while tracking metrics like verification success rates and fraud detection.
What You'll Bring
- Experience as a Product Manager or Product Owner within Digital Identity, Identity Verification, KYC, Fraud, CIAM, or customer onboarding
- Strong domain knowledge of identity proofing,document verification, biometric verification, facial matching, liveness detection, data validation
- Hands-on experience with modern Identity Verification providers (Daon or equivalent digital identity platforms)
- Solid grasp of privacy, fraud, security, and regulatory considerations in managing customer identity
- Track record in Agile delivery, business requirements, consistent customer journeys, testing through to operational readiness and continuous optimisation
- Strong stakeholder engagement skills across business, technology, risk, legal, and operational teams in a complex enterprise setting
Why Apply
Work alongside experienced professionals on meaningful, high-impact identity work, with genuine support to grow your career in whichever direction interests you.
We celebrate diversity and inclusion, and are committed to equal employment opportunities and reasonable adjustments throughout the recruitment process.
Important Information
Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.
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