IT SERVICE DELIVERY ANALYST
- Coordinate and deliver technical support to TAFE SA staff.
- Manage ICT Service Delivery ticket queue and monitor incidents.
- Provide excellent customer service and maintain confidentiality.
TAFE SA
Job reference: 857614
Location: 5042 - TONSLEY
Job status: Long Term Contract
Eligibility: Open to Everyone
- Full time long-term contract until 13 October 2028
- ASO4 salary range $82,212 - $86,180 p.a. + super
- Based at Tonsley campus / Kaurna Country
- View: Role Description
Why TAFESA?
TAFE SA, proud winner of Training Provider of the Year in 2021, 2022 & 2024 SA State Awards and winner of the Large Training Provider of the Year 2024 National Training Awards, delivers high quality education and skills training across South Australia.
At TAFE SA, our values shape how we work — We Work As One, We Do What Matters, and We Step Up.
Learn more about our values and what it’s like to work at TAFE SA: TAFESA Values
Join an innovative team shaping job-ready students and creating life-changing opportunities. More than a job, make real impact! GO GET IT!
Your Time to Shine
The IT Service Delivery Analyst is responsible for coordinating and delivering a range of day to day technical support and advice to TAFE SA staff in the use of ICT services, devices and applications, including taking ownership of ICT Service Delivery ticket queue and monitoring incidents and requests to ensure resolution within Service Level Agreements.
What You’ll Bring
- Strong experience in enterprise IT service delivery, ICT incidents and requests, networks and systems support, remote support tools, hardware deployment & trouble shooting, software deployment, Microsoft AD, Microsoft Intune, Microsoft Windows and Microsoft 365 applications.
- Sound understanding of IT policies, standards, procedures, access management, information security, IT/Enterprise Service Management tools and the ITIL framework in an ICT environment.
- Demonstrated ability to work independently and collaboratively, manage priorities to meet Service Level Agreements, solve problems, communicate effectively with technical and non-technical stakeholders, maintain confidentiality and deliver excellent customer service.
What You Need to Know
A valid Working with Children Check (WWCC) issued by the South Australian Department of Human Services is required before employment.
Please refer to the Role Description for all Special Conditions.
TAFE SA Advantage
Working at TAFE SA will provide you with a wide range of benefits. These include:
- Generous leave entitlements including Recreation, Sick, Long Service, Retention, Paid Parental, Family & Domestic Violence, Special and Cultural leave that supports cultural diversity and First Nations
- Purchase Annual Leave
- Salary Sacrifice / Salary Packaging options
- Employee Assistance Program (EAP)
- Health & Wellbeing Program
- Flexible work arrangements that support work-life balance conditions
- Inclusive, diverse and collaborative culture
- Career development and progression
- Ongoing professional development opportunities
Ready to Take the Leap?
Hit that ‘Apply’ button, upload your resume, and craft a compelling criteria response (max 2 pages) aligned to the selection criteria in the role description — let’s make this opportunity yours! All applications must be submitted online.
For enquiries, please contact Aaron Burnes – IT Service Delivery Coordinator via email at aaron.burnes@tafesa.edu.au
Inclusion and Flexibility Statement
Be you, be valued, be included. At TAFE SA, we celebrate diversity and encourage all applicants, including First Nations peoples, Culturally and Linguistically Diverse (CALD) communities, LGBTIQA+ individuals, people with disability, and neurodiverse talent. Need support applying? Let us know!
Empower. Impact. Reconcile. Discover our Innovate Reconciliation Action Plan
Want to know more about TAFE SA? Follow Us On:
LinkedIn: TAFE SA | LinkedIn
Facebook: TAFE SA | Facebook
Instagram: TAFE SA | Instagram
YouTube: TAFE SA | YouTube
Website: TAFE SA | Website
Applications close: 24/09/2026 11:45 PM
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
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