Service Desk Team Leader (Day Shift) | Adelaide

Are you an experienced Service Desk professional ready to step into a leadership role with a government client? We are currently recruiting an experienced Service Desk Team Leader for a full-time contract opportunity based in Adelaide CBD. YOU | Bring your ICT Service Desk leadership experience and strong customer service focus to this opportunity. Your ability to lead and develop a team, manage performance against KPI’s and drive continuous improvement will see you thrive in this role. THE ROLE | You will lead and support a team of Service Desk Officers, focusing on performance, skills development and delivering a high standard of customer service. You will also contribute to quality improvement initiatives, process development and problem solving across the Service Desk. This is a day shift role, Monday to Friday, working 37.5 hours per week. THE CLIENT | Our client is a government organisation offering the opportunity to work within a professional ICT environment, supporting a team focused on quality service delivery and continuous improvement. THE DETAILS | Adelaide CBD location $50.00 per hour 26 October 2026 – 25 June 2027 Monday to Friday | 37.5 hours per week Day shift Current National Police Check issued within the last 12 months required TR3 RECRUITMENT | We are an Australian owned and operated firm specialising in the provision of tailored recruitment and consulting services. Our primary objective is to provide the best possible service to our candidates and our clients, whilst upholding our driving principles of sustainability, mutuality and trust. Interested? Click ‘Apply’ now, or for a more detailed conversation contact one of our team. If this one is not for you but know someone who would be perfect. Refer a successful candidate and you may be eligible for a referral reward. Please check our website for more details. TR3 Recruitment is committed to fostering a culture that embraces and values diversity and inclusion. Applicants of all ages, people with a disability and/or Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.