Customer Service / Call Centre Officer
- Handle inbound and outbound customer calls in a high-volume environment
- Manage service bookings and customer requests efficiently
- Coordinate with internal teams to ensure services are delivered smoothly
Wood Recruitment is seeking a Customer Service / Call Centre Officer to join a fast-paced operational environment in Perth.
This role is ideal for candidates who enjoy working with customers, coordinating bookings, and solving problems quickly in a high-volume phone environment.
We welcome applicants from customer service, call centers, outbound telesales, transport/logistics, dispatch, retail, and hospitality backgrounds.
What you’ll be doing:
- Handling inbound and outbound customer calls in a high-volume environment
- Managing service bookings and customer requests efficiently
- Coordinating with internal teams to ensure services are delivered smoothly
- Following up with customers regarding bookings and updates
- Maintaining accurate customer and booking records
- Assisting with new client onboarding and service enquiries
What you’ll need:
- Previous experience in a customer service or call centre role
- Experience in outbound telesales or phone-based environments is highly regarded
- Backgrounds in dispatch, bookings, logistics, retail or hospitality are welcome
- Strong communication and interpersonal skills
- A confident and friendly phone manner
- Excellent attention to detail and organisation
- Ability to multitask in a fast-paced environment
- A proactive, solutions-focused attitude
- Australian citizenship or permanent residency
What’s in it for you:
- Guaranteed salary increases linked to new clients signed
- Stable Monday – Friday full-time hours
- Modern office located close to major public transport routes
- A young, dynamic and supportive team culture
- Full training provided to help you succeed in the role
- Regular team events and social activities
- Real opportunities for long-term career progression
How to apply:
To complete your application for this position please click on the "APPLY" button. Online applications are preferred however for a confidential enquiry please call 08 9221 8122.
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