Rates & Data Integrity Officer
- Investigate and cleanse duplicate name and address records within the Property and Rating system.
- Maintain accurate customer information and validate new records.
- Provide training and guidance to staff on data quality and process improvements.
- Long-term contract through to June 2027 with potential permanency
About Our Client
Our client is a well-established Local Government organisation providing a broad range of services to its local community. They offer a collaborative and supportive working environment, with a strong focus on delivering quality services and continuous improvement.
Job Description
Investigate, cleanse and merge duplicate name and address records within the Property and Rating system.
Maintain accurate customer information including names, addresses and contact details.
Validate new records and monitor data quality across the organisation.
Review duplicate records created through eServices and other channels.
Develop and maintain names and records procedures, manuals and training materials.
Provide training and guidance to staff responsible for creating and updating records.
Produce data quality reports and identify opportunities for process improvement.
Review processes following TechnologyOne upgrades and system changes.
The Successful Applicant
The successful candidate will ideally have:
Previous Local Government experience across Rates, Property, Rating Services or Customer Service.
Experience maintaining customer, property or rates-related records and a strong understanding of data integrity.
Exposure to TechnologyOne or similar Local Government systems will be highly regarded.
Strong attention to detail with experience identifying and resolving data discrepancies.
Confident communication skills and the ability to provide guidance and training to other staff.
A methodical approach with the ability to identify and implement process improvements.
What's on Offer
- Salary equivalent of $82,569 - $89,610 + super, pro rata (Approx. $45 / hour)
- Contract through to at least 30 June 2027
- Potential transition into a permanent position
- Flexibility to work 3-5 days per week
- Long-term stability within a Local Government environment
- Opportunity to take ownership of an important data quality and continuous improvement function
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Skills
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