Customer Service Consultant
- Manage hire car bookings in line with insurance policy criteria.
- Assist clients with telephone inquiries and perform administrative tasks.
- Provide exceptional customer service with a focus on first call resolution.
Who is Control Insurance Solutions:
Control Insurance Solutions is an innovative start-up business, located on the Sunshine Coast in QLD, providing our customers and partners with insurance-related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customer and the insurance industry’s needs. We are passionate and focused on everything we do. We are now seeking talented individuals to join our growing Hire Car team.
The Role:
We are looking for an enthusiastic Customer Service Consultant to join our growing Hire Car team. You will be responsible for managing hire car bookings in line with insurance policy criteria. Along with assisting clients with telephone inquiries, performing administrative tasks, and providing exceptional customer service your primary objectives will be to:
- Provide exceptional customer service taking accountability, with a focus on first call resolution.
- Take inbound calls, make outbound calls, and process documentation
- Manage customer files in the workflow management system
- Liaise with customer and service providers
- Complete administrative tasks relating to the role
Skills and Experience:
- A positive attitude combined with a willingness to learn
- Minimum of two years working experience un a customer-focused role
- High attention to detail with the ability to manage multiple tasks as any one time
- Excellent communication skills, both written and verbal
- Proficiency in Microsoft Office with intermediate Computer skills
- Independent decision-making capability and proactive problem-solving skills
- Highly adaptable, with the ability to manage conflicting priorities
- Ability to show initiative and work effectively in a rapid changing environment
Our Benefits:
- Modern office, overlooking Lake Kawana.
- Clear role accountabilities and measures of success.
- Exciting start-up environment.
- Be challenged and rewarded as you contribute to our business success.
- Support and guidance as you grow in confidence in your new role.
- Join in a variety of social and community activities.
- Employee discounts on Car, Home, Travel Insurance, and Roadside Assistance.
- Discounts across a broad range of providers, for example; gyms, stores, rental vehicles, and accommodation.
- Income Protection Insurance provided to all employees.
- Control Insurance Solutions is part of the Auto and General group of companies which has 8000 employees across 31 offices and over 8.9 million customers worldwide.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Control Insurance Solutions welcomes and values diversity in the workplace.
A note from Control Insurance Solutions to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
Thank you for your interest in Auto & General Holdings. Our records indicate that you have already submitted an application for employment. Should your prior experience match our business needs, you will be contacted by a representative of our company.The goal of the questions that you have just answered is to help determine if this opportunity would be a good match for you and our company. At this time your qualifications do not match any of our positions. Your application will remain active for 30 days. Please do not reapply during this time period, as your application will register in the system as "Already Applied". Thank you for your interest in employment with us.
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.