Admissions Coordinator
- Manage the end-to-end admissions process for aged care homes.
- Build strong relationships with residents, families, and healthcare partners.
- Ensure compliance and support occupancy growth across the portfolio.
Location: Chadstone & MACG Residential Aged Care Homes
Status: Full-Time position
Make a Difference When It Matters Most:
At Medical & Aged Care Group (MACG), we know that choosing aged care is one of life's most important decisions.
As our Admissions Coordinator, you'll be the reassuring voice, trusted guide and key connection supporting residents and families through their aged care journey. If you're passionate about people, thrive in a fast paced environment, and enjoy building meaningful relationships, we'd love to hear from you.
Why Join MACG?
At MACG, we don't just offer a job. We offer the opportunity to build a rewarding career with a growing organisation that genuinely values its people.
You'll Enjoy:
- Competitive salary package
- 17.5% annual leave loading
- Employee Assistance Program (EAP)
- Refer-a-Friend bonus program
- Exclusive JB Hi-Fi employee discounts
- Employee recognition and reward programs
- Ongoing professional development opportunities
- Supportive and collaborative team culture
- Opportunities for growth within a rapidly expanding organisation
About the Role:
Reporting to the Admissions and Occupancy Team, you will manage the end to end admissions process across our portfolio of aged care homes.
You will be the first point of contact for prospective residents, families, hospitals and referral partners, ensuring every interaction is compassionate, responsive and professional.
This is a highly visible role where your ability to build trusted relationships and create exceptional customer experiences will directly contribute to resident outcomes and occupancy success.
Key Responsibilities:
- Manage the full admissions journey from enquiry through to move in
- Support residents and families with accommodation and funding discussions
- Conduct tours and showcase our homes and services
- Build strong referral relationships with hospitals, discharge planners and community partners
- Partner closely with Home Managers, Clinical Teams, Finance and Administration
- Ensure admissions processes remain compliant and well documented
- Support occupancy growth across the MACG portfolio
- Contribute to innovation and continuous improvement initiatives
About You
You are a people focused professional who combines empathy, organisation and commercial awareness.
You will bring:
- Experience in aged care admissions, healthcare.
- Outstanding communication and relationship building skills
- A customer-first mindset and ability to navigate sensitive conversations with confidence and compassion
- Strong organisational and administrative capability
- Ability to manage competing priorities in a fast-paced environment
- A collaborative approach and willingness to contribute ideas
Desirable:
- Knowledge of AN-ACC funding
- Understanding of RAD/DAP arrangements
- Understanding of HELF requirements
- Knowledge of the Aged Care Quality Standards
- Experience working within the aged care sector
Essential Requirements:
- Current Police Check (or willingness to obtain)
- Australian working rights
- Current driver's licence
- Reliable vehicle and ability to travel between homes when required
Why This Role Matters:
Every enquiry represents a family seeking guidance during a significant life transition.
In this role, you will help people navigate that journey with confidence, dignity and compassion while contributing to the growth and success of one of Victoria's leading aged care providers.
Our Values
Compassion | Integrity | Dignity | Diversity | Accountability | Family | Respect
Join a Team That Makes a Genuine Difference
If you're passionate about people, customer experience and helping older Australians live with dignity and choice, apply today and become part of the MACG Admissions Team.
Applications are being reviewed as they are received, so don't wait. Apply now!
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