Customer Service Officer
- Support customers throughout the vehicle delivery process.
- Coordinate customer orders and vehicle delivery activities.
- Maintain accurate customer records and documentation.
Customer Experience Coordinator
Pymble, NSW $36.81 per hour + Super Monday to Friday | 8:30am - 5:00pm Immediate Start Available
Your New CompanyJoin a leading organisation within the automotive and fleet management sector, recognised for delivering exceptional customer service and a seamless vehicle delivery experience. Due to increased demand, multiple opportunities are available for Customer Experience Coordinators to join a supportive and collaborative team based in Pymble.Your New Role
As a Customer Experience Coordinator, you will be responsible for supporting customers throughout the vehicle delivery process, ensuring a positive experience from order through to handover. Working in a fast-paced environment, you will liaise with customers, suppliers, and internal stakeholders while managing enquiries, coordinating service activities, and maintaining accurate records.
Key responsibilities include:
- Coordinating customer orders and vehicle delivery activities to ensure timely completion
- Providing proactive updates and exceptional customer service throughout the process
- Maintaining accurate customer records and documentation within internal systems
- Managing customer enquiries and complaints, ensuring prompt and professional resolution
- Liaising with internal departments and external suppliers to resolve issues and achieve positive outcomes
- Monitoring service milestones and ensuring key deadlines are met
- Processing documentation with a high level of accuracy and attention to detail
- Maintaining reports and tracking outstanding actions to ensure follow-up occurs within required timeframes
- Contributing to process improvements and service excellence initiatives
What You'll Need to SucceedTo be successful in this role, you will possess:
- Previous experience in customer service, administration, coordination, order management, or a similar role
- Excellent verbal and written communication skills
- Strong stakeholder management and relationship-building abilities
- High attention to detail and strong organisational skills
- The ability to manage competing priorities in a fast-paced environment
- A proactive and solutions-focused approach to problem solving
- Confidence communicating via phone and email with customers and suppliers
- Intermediate Microsoft Office skills
- A positive attitude and commitment to delivering outstanding customer experiences
What You'll Get in Return
- $36.81 per hour plus superannuation
- Immediate start available
- Monday to Friday, 8:30am - 5:00pm
- Free shuttle bus to and from Pymble Station
- Supportive and collaborative team culture
- Opportunity to further develop your customer service and coordination skills
- Exposure to a busy and dynamic vehicle deliveries environment
- Modern office facilities and a welcoming team environment
What You Need to Do NowIf you're interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV.Applications are being reviewed immediately, so don't miss this opportunity to join a well-regarded organisation and build on your customer service and coordination experience.#3020459
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