Injurynet Program Administrator

Phone Based Customer Service Opportunity

• Hybrid working arrangement after probation

• 10 min walk to CBD and public transport accessible

• Great team culture

About us

MAX Health partners with organisations to deliver a range of innovative workplace medical services such as medical assessments, early intervention programs and medical advisory services. 

We are seeking an enthusiastic, proactive Customer Service Officer to join our service delivery team. In this role you will be working in a fast paced, professional environment, with a strong focus on quality and customer service. 

About the role

• Work in a supportive and productive team in a unique customer service role

• Coordinating appointments with our national network of medical and allied healthcare providers

• Managing a portfolio of cases including monitoring outcomes

• Managing enquiries and resolving issues from employees, clients and healthcare practices about any administrative issues

• Contact Centre Experience preferred but not essential

About you 

• Have a genuine interest in people and be able to listen actively and build rapport

• You are a natural at customer service with both internal and external customers

• Self-motivated, Adaptable and Flexible

• A team player who can also work autonomously

• Hold a current Working with Children Check or willing to obtain

______________________________________________________

Next steps - APPLY NOW!

If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 •••• •306 or email ••••@*******.au before you submit your application.

We embrace Diversity and Inclusion 

We value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply. 

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.  Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.