AU-Lead

Summary

Posted: 02 Oct 2026
Weekly Hours: 38
Role Number:200686716-3218

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team, playing a critical role in facilitating meaningful experiences for both customers and team members. You inform and energise our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools and resources they need to deliver exceptional customer interactions. A Lead works alongside the leadership team to ensure operational readiness, with a focus on enabling the sales team. You spend the majority of your time with the team and customers, identifying ownership opportunities and supporting team members across the whole store.

Description

Lead, act as a role model, mentor and encourage customer engagement. Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty. Organise people and the sales floor workflow, including managing relevant communication to team members and leadership to optimise the customer experience. Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team. Energise, inform and align team members on store performance goals, priorities and communication. Attend to time-sensitive team member feedback, questions and concerns, and escalate issues to Store Leadership as appropriate. Address operational needs of the store, such as opening and closing procedures, cash management and overrides. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications You should: Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Have experience mentoring or leading others personally or professionally. Be proficient in the local language, both written and spoken (sign language supported).