Roadside Assistant Consultant
- Provide calm and professional roadside assistance to members in need.
- Accurately locate members and update their details in the system.
- Follow contact centre policies to ensure safety and quality service.
Description
At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.
About the Role:
At RACQ, our purpose is simple yet powerful: to create better outcomes for our members and the communities we serve. As a Roadside Assistance Contact Centre Consultant, you’ll be there when our members need us most.
You’ll be the calm, reassuring voice for stranded motorists across Queensland, listening carefully, acting quickly and coordinating help during what can be a stressful or unsafe moment. Working in a supportive and highly structured contact centre environment, you’ll use your problem‑solving skills and attention to detail to ensure every member receives the care and assistance they expect from RACQ.
- Part time, 30 hours per week across 5 days
- Day roster working between the hours of 6:00am to 7:00pm
- Monday to Sunday – working two weekends in every four
- 3 weeks fulltime training upon commencement
- Role commences 9th November 2026
What you’ll be doing:
- Answering inbound calls from members who require roadside assistance in their time of need
- Accurately locating members and updating personal and vehicle details in our systems
- Providing clear information on RACQ membership entitlements, benefits and available options
- Following RACQ contact centre policies and procedures to ensure safety, quality and consistency
- Delivering calm, professional and empathetic service that reflects RACQ’s trusted brand
Why join RACQ?
When you join RACQ, you become part of an organisation that has been trusted by Queenslanders for more than 100 years. We offer purposeful work, strong team collaboration, and the opportunity to make a meaningful impact every shift, supporting our members to get home safely when it matters most.
At RACQ, we are committed to fostering a diverse, inclusive and respectful workplace. We believe our workforce should reflect the communities we serve and are dedicated to creating an environment where everyone feels supported and valued. If you require any adjustments or support during the recruitment process, please let us know at the time of application.
What we offer you:
Discover the full range of benefits available to our people on our careers page https://www.racq.com.au/about-us/careers/employee-benefits
In addition, you’ll enjoy:
- Roadside Assistance cover for peace of mind while travelling to and from work
- Free onsite parking at our Eight Mile Plains office
- An onsite café offering convenient access to meals, snacks and your daily coffee fix
- Explore all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits
Ready to apply to do good stuff daily?
Successful candidates will be asked to complete background checks to progress their application.
Adjustments & Support
We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to https://careers@racq.com.au for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process
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Skills
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