ICT Project Officer

• Rapidly growing, values‑driven community health organisation
• Opportunity to lead a major enterprise CMS transformation
• Work at the intersection of client systems, CRM and organisational platforms

Greatness starts here

Reporting to the ICT and CMS Project Manager within Technology Solutions, you will provide remote and on-site administrative and hands-on project support across business- and ICT-initiated projects. You will help deliver innovative, value-driven technology solutions, with a strong focus on client satisfaction and excellent service.

Working as part of the Technology Solutions team, and reporting to the ICT and CMS Project manager, you will be responsible for:

• Carry out assigned project tasks and support workshops, documentation and training, using AI-assisted workflows.
• Learn and administer ICT and project management tools, such as Azure DevOps, and on-premises and cloud systems supporting project delivery.
• Follow cybersecurity policies and procedures, maintain accurate project documentation, and help develop and improve processes with attention to detail, curiosity and creativity.
•  Support the implementation of system integration between the CMS and enterprise platforms, including:
  • CRM systems
  • Clinical and care systems
  • Contact centre platforms
  • Reporting and analytics tools
  • Identity, security and integration services
• Provide support for requirements analysis and solution design in collaboration with service delivery teams
• Coordinating vendor activities, technical resources and internal stakeholders

Coordinate User Acceptance Testing (UAT), training and change management activities

Bring your great, everyday!

To be successful in this role, you will bring demonstrated experience delivering Business technology solutions, with a strong understanding of business systems and project coordination

You will have experience in:

• Experience support ICT or technology projects would be advantageous. Relevant industry certifications or qualifications in ICT, business or project management are preferred.
• You communicate effectively with technical and non-technical stakeholders, build strong client relationships, and work independently and collaboratively to agreed directions and timeframes.
• You bring sound judgement, problem-solving skills and initiative, with a commitment to quality, continuous improvement and adapting to change.
• You have knowledge of ICT systems such as ticketing tools, DevOps, CRMs and IT operational systems; Microsoft applications including Office/Microsoft 365, Power Platform, Power BI and Teams; and operating systems. Strong Excel skills, including functions, and AI-assisted project management capabilities are also sought.
• Experience in a health environment, health applications, and managing personal and sensitive health information is preferred.

Desirable experience

• Microsoft Power Platform and Cloud for Healthcare
• Projects within healthcare, community health or human services
• Understanding of client‑centred service delivery models

The fine print

• Successful candidates will be required to undergo a National Police Check, International Police Check (if applicable), hold a valid WWCC.
• Full driver license and travel between sites required.

Our Talent Experience

We kindly request you include a covering letter, addressed to Riyaz Sameem, detailing your motivation for joining DPV Health and highlighting the qualities you bring to this position.

For further information, please contact Riyaz.Sameem@dpvhealth.org.au.  We will be actively reviewing applications as they are received, so please don’t delay. 

To view the Position Description, please click here

Make your next move, a great one! Click Apply now below! 

We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're reviewing your application, get to know us by visiting our website and on social media to explore how you can #bringyourgreateveryday.

DPV Health is an equal opportunity employer and is committed to ensuring we have an inclusive, diverse and safe workplace for our staff and clients. To us diversity means people of any age, family situation, cultural and linguistic background, sexual orientation, gender identity, physical sex characteristics, ability or disability, health, life experience, socio-economic situation, faith, spirituality and Aboriginal and Torres Strait Islander background.  We encourage all individuals to apply.  

To learn about the assistance we can offer during the recruitment process, your potential work environment, access features of a location, or if you require alternative formats to our process please contact peopleandculture@dpvhealth.org.au

We will not be accepting applications from agencies for this position.