Banking Customer Service - Disputes Specialist
- Join a leading bank's disputes department as a Disputes Specialist.
- Handle customer enquiries regarding transaction disputes and provide resolutions.
- Maintain accurate case notes and educate customers on dispute processes.
Join a growing contact centre for banking disputes department!
Your new company
Join a leading bank in Australia that is committed to delivering exceptional customer experiences and supporting employees to grow and succeed. With a strong focus on customer outcomes, this organisation offers a supportive environment where your contribution will be valued from day one.
Your new role
As a Disputes Specialist, you will play a critical role in supporting customers who have identified transactions that appear incorrect, unauthorised, or disputed. You will investigate customer enquiries relating to card transactions, transfers, direct debits, and other payment disputes while delivering exceptional customer service throughout the resolution process.This team is dedicated to helping customers navigate complex situations with empathy, accuracy, and professionalism while ensuring outcomes align with relevant banking regulations and industry standards.
Your new responsibilities
- Handle inbound customer calls relating to credit and debit card disputes.
- Lodge new dispute cases and manage existing dispute enquiries over the phone.
- Educate customers on dispute processes, scheme rules and ePayments Code requirements.
- Provide dispute outcomes and manage customer expectations.
- Maintain accurate case notes and update dispute systems.
This is a 12-month temporary contract commencing in October/November 2026.100% office-based during training and for the foreseeable future.Located in Docklands, Melbourne.Rotating rosters between 8am and 8pm, Monday to Friday.8-hour shifts.$38.89 per hour + superannuation.
What you'll need to succeed
Proven customer service experience, ideally in a contact centre or phone-based role.
Strong customer-centric mindset with excellent communication skills.
Ability to handle sensitive customer situations, objections and explain decisions clearly.
Disputes, chargebacks or card scheme rules experience is highly advantageous.
Must be an Australian Citizen, Permanent Resident, or hold a visa with at least 12 months validity.
What you'll get in return
This is a fantastic opportunity to join one of Australia's leading financial institutions and build a long-term career within banking and financial services.What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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