Collections and Billings Officer
- Manage overdue accounts and resolve billing enquiries
- Work with customers to arrange payment plans
- Process account updates and maintain accurate records
- Salary on offer $75K plus Super negotiable
- Based in the CBD - Close to public transport
- Varied role - Collections, queries and invoicing
Ready for your next step in collections, billing or customer service?
Join a busy, supportive Melbourne team where no two days are quite the same. You’ll work with customers to resolve billing enquiries, manage overdue accounts and find practical payment solutions — while building valuable experience across collections, accounts and customer service.
This is a great opportunity for someone early in their career who has some collections, billing, accounts receivable or financial customer service experience and wants to continue developing their skills.
What You’ll Be Doing
- Contact customers regarding overdue accounts and upcoming payments
- Work with customers to arrange realistic payment plans and solutions
- Answer billing and account enquiries via phone and email
- Investigate billing discrepancies and resolve customer concerns
- Process payment extensions and other account updates
- Keep customer records, payments and account notes accurate and up to date
- Identify accounts requiring further review or escalation
- Work with other teams to resolve issues quickly and improve the customer experience
What We’re Looking For You don’t need years of experience — we’re looking for someone with a great attitude, confidence communicating with customers and around 1–2 years’ experience in areas such as:
Collections | Billing | Accounts Receivable | Customer Service | Banking | Finance | Utilities | Contact Centre
You’ll also bring strong communication skills, good attention to detail and the confidence to have conversations about payments while remaining friendly and professional.
If you enjoy solving problems, talking to customers and want a role where you can continue building your career, we’d love to hear from you.
Apply now or contact Megan at megan@kbhsolutions.com.au or 0412 611 190 for a confidential chat.
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Skills
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