Client Service Officer | NSW Government
- Manage a high volume of inbound client calls.
- Build strong relationships with customers to understand their needs.
- Ensure compliance with legislation and policy while managing sensitive documentation.
The Company
Our client is a well-known organisation who are responsible for helping local communities firsthand. They pride themselves on high quality services and initiatives that enhance living standards and local communities with reaching their full potential.
They are looking for passionate and empathetic Client Service Officers to join their team in Parramatta or Newcastle with an immediate start.
Please note that these roles will be based in the Parramatta or Newcastle office, working on-site five days a week (Monday to Friday) from 9am to 5pm, on a rolling monthly contract.
The Job
Reporting through to a Manager, you will be accountable for:
- Managing a high volume of inbound client calls.
- Plan and manage a portfolio of customer finances with a focus on medium to long-term goals.
- Build strong relationships with customers to understand their needs and aspirations.
- Listen and respond to concerns from customers and stakeholders to resolve issues.
- Managing sensitive documentation and complying with legislation and policy.
- Managing general administration such a records management, filing and data entry.
You
To be successful for this opportunity, you must have experience in the following areas and possess the below personal qualities:
- Experience in a call centre environment, ideally supporting community members or working with vulnerable clients, is desirable.
- Demonstrated experience in legal, financial planning, or client service
- Qualifications in finance/social work or related discipline, or extensive relevant experience.
- Willing and able to participate in a rotating phone roster, shared fairly among team members, covering morning and afternoon shifts between 9:00am and 5:00pm.
- Case management experience is a strong advantage.
- Proven ability to deliver excellent customer service and resolve issues effectively.
How to apply
Our client is searching for candidates who can start ASAP! If you are interested, please apply via our website.
Please note that only shortlisted candidates will be contacted.
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Skills
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