Reservation Agent
- Manage and update guest reservations across all channels.
- Monitor room inventory and apply revenue management strategies.
- Provide excellent customer service and upsell during sales calls.
Summary
About Park Hyatt Sydney
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
About the role
In the role of Reservation Agent you will be responsible for updating and managing the guest's reservation. Reporting to the Guest Relations Executive, you will be enjoying an inclusive working environment within a dynamic team that extends beyond the realms of Front Office.
This varied and dynamic role provides a chance to develop your professional hospitality career within an international company; either in Australia or overseas.
Main Responsibilities
- Receive, capture and process requests for room reservations that arrive through all channels available to the hotel and corresponding to all business segments
- Monitoring inventory of rooms
- Ensure active Upselling in every sales call
- Apply established Revenue Management strategies and tactics
Qualifications
Good Computer Skills particularly in the use of MS Office.
Ability to work under pressure
Positive, can-do attitude
Diploma/certificate in Hospitality or Tourism Management is desirable
Knowledge of Opera/Fidelio is desirable
Preferable prerequisite knowledge of the Travel/Hotel industry but not essential
Working at Park Hyatt Sydney will include:
- Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
- Access to complimentary and discounted Hyatt accommodation worldwide
- Access to internationally recognised learning and development programs and opportunities
- Access to an employee assistance program and paid family leave benefits
- Being part of a diverse and inclusive team, passionate about their work
A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces with the aim to create an authentic culture of care and service.
Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt
If you are looking for a fulfilling career, please apply through www.careers.hyatt.com
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