Key Account Manager
- Manage a portfolio of established retail and wholesale accounts.
- Negotiate pricing and terms to grow revenue and margin.
- Collaborate with global teams to ensure customer satisfaction.
- Existing customer relationships to build on, so you don't start from zero
- Exposure to international teams, suppliers and markets
- A business that takes ethical sourcing and compliance seriously
Maybe you've been on the buying side, ranging products and negotiating cost prices. Maybe you've been on the supply side, in a furniture or joinery factory, running sales, customer service or production planning. Either way, you understand how the product gets from idea to shelf. Our client's Key Account Manager role puts that knowledge in front of customers.
Our client is an independent global sourcing network. They help Australian retailers, wholesalers and buying groups get furniture, home interiors and decorative building products made well, priced competitively and delivered on time. They do it through their own offices and a trusted supplier base across Asia, Europe, the US and beyond. It's a service business. Their customers don't buy a product off a shelf, they buy the people, the reach and the follow-through.
As their Key Account Manager in Australia, you'll look after an established set of customers and be the one person they call.
What you'll do
- Look after a portfolio of established retail, wholesale and buying-group accounts and become their trusted partner
- Turn a customer's brief into a clear sourcing request, then work it through with the global product development and sourcing teams
- Keep customers across samples, lead times, pricing and market trends
- Negotiate pricing and terms, and grow revenue and margin within your accounts
- Spot new opportunities within your accounts and bring them to life with the global team
- Work with the quality, compliance, logistics and finance teams so that what's promised is what arrives
- Represent the business at trade shows, industry events and client meetings
Who we'd love to hear from
You might be:
- A buyer, assistant buyer, category or merchandise professional, or a procurement or sourcing coordinator ready to move into a commercial, relationship-led role
- A sales, account or customer service professional from a furniture manufacturer, or from joinery, cabinetry, upholstery or other timber and fabrication businesses
- An account manager or sales professional from homewares, hardware, building products, appliances, lighting, flooring, FMCG or other consumer goods
- Someone from import, distribution, freight or supply chain who has worked closely with offshore suppliers
What you'll bring:
- Experience working with retailers, wholesalers or buying groups, or with offshore suppliers and manufacturers
- Confidence negotiating, and comfort with pricing, margin and forecast numbers
- Strong communication skills, and ease working across cultures and time zones
- The organisation to juggle multiple accounts and priorities
- A genuine commitment to ethical sourcing and fair treatment across the supply chain
Bonus points (not essential)
- Hands-on furniture or home interiors experience
- CRM or ERP experience
Why this role
- Real ownership of your own accounts, and a direct line to decision-makers
- Existing customer relationships to build on, so you don't start from zero
- A global network behind you, so you can say "yes, we can source that" with confidence
- A chance to see the whole product journey, from factory floor to retail range
- Exposure to international teams, suppliers and markets
- A business that takes ethical sourcing and compliance seriously
please contact Dan on ********** or *****************
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