Customer Service Team Leader
- Lead a small customer service team at the Ipswich Distribution Centre.
- Manage customer orders, subs and shorts, and EDI processing.
- Ensure orders are delivered in full and on time while upholding safety and compliance standards.
- Well respected company
- Career development opportunities
- ASAP start
Customer Service Team Leader
Ipswich Distribution Centre
Overview
We're seeking an experienced Customer Service Team Leader to join our Ipswich Distribution Centre. In this role, you'll lead a small customer service team while managing customer orders, subs and shorts, and EDI processing, working closely with sales reps, planning, distribution and transport to ensure orders are delivered in full and on time. You'll also oversee staffing levels, support staff morale, and help uphold site safety and compliance standards, including Chain of Responsibility obligations, all within a fast paced FMCG environment. Reporting to the Qld Sales Manager, this is a great next step for someone ready to bring their leadership and customer service experience to a hands on, high volume role.
Job Requirements
Experience in customer service or team leadership, strong communication skills, intermediate computer skills, and the ability to meet KPIs and deadlines in a fast paced environment.
Key Skills
- Strong written and verbal communication with an excellent phone manner
- Proven ability to lead and support a small team
- Intermediate computer skills and confident data entry
- Sound, quick decision making under pressure
- Track record of meeting KPIs and deadlines
What's on Offer
- $35-36 per hour.
- Attractive weekly supervisor allowance of $148 per week.
- Leadership role within a stable, high volume FMCG operation.
- Ipswich based, close knit team environment.
- Skills training and career progression.
How to Apply
If you're ready to lead a customer service team in a fast paced FMCG environment, we'd love to hear from you.
Click apply now or send your resume to johnathan.pearce@persolapac.com for a confidential conversation.
Consultant
Johnathan.Pearce@persolapac.com
Reference number: 210396474
Profession:Call Centre & Customer ServiceSupervisor/Team Leader
Company: Programmed Skilled Workforce
Date posted: 2nd Sep, 2026
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Skills
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